How do you treat an angry client or customer?

0 votes
How do you treat an angry client or customer?
May 10 in Career Counselling by Priya
53 views

3 answers to this question.

0 votes
It's better to find out whose mistake it is, but as it's your client, you need to calm down and show consideration for his questions.

Try to answer them slowly or convince what went wrong and then correct them or make an extra offer or discount if its a serious mistake or problem.
answered May 10 by Cherukuri
• 32,260 points
0 votes

Hi,

In this kind of scenario, what you can do is make sure you can divert him in any way. Make sure you can make him calm down with something and go for some different conversation out of that particular topic.

Because you cannot lose your client or customer, so do whatever is possible.

answered Jun 19 by Gitika
• 25,420 points
0 votes
A Happy and satisfied client is an asset to the company as he/she will in turn contribute to the company's revenue may be by either marketing your "service" to other possible clients or may be the customer itself will return to you for any future requirements. Hence its really important that you build a good rapport with the customers/clients.

Sometimes, a client may be  unhappy/dissatisfied/angry with your services which is inevitable. But when such circumstances do occur, always be a patient listener and try to understand what exactly made the client unhappy. If you find that its a genuine concern politely tell the client that his concern will be addressed as soon as possible. In case of some nagging clients who for no reason behave in a certain way the best way of dealing it could be polite refusal that your company doesn't have the requirement that he/she is looking for!
answered Jul 29 by Sirajul
• 41,000 points

Related Questions In Career Counselling

0 votes
3 answers

How do I become an excellent automation test engineer?

Like the good old lady says, practice ...READ MORE

answered Jan 23 in Career Counselling by Vardhan
• 12,870 points

edited Jan 23 by Vardhan 63 views
0 votes
3 answers

How do you decide what career is best for you?

hey, Firstly its your own choice what you ...READ MORE

answered Apr 5 in Career Counselling by sumita
48 views
0 votes
2 answers

How do you measure Success?

Answering this question gives the hiring manager ...READ MORE

answered Sep 11 in Career Counselling by Sirajul
• 41,000 points
42 views
0 votes
2 answers

How do you handle stress?

This one's a  typical interview question, asked ...READ MORE

answered Sep 11 in Career Counselling by Sirajul
• 41,000 points
24 views
+2 votes
2 answers

Salesforce Interview questions

Here are some questions very important for ...READ MORE

answered Jan 11 in Career Counselling by Suresh
• 700 points
595 views
0 votes
2 answers

Docker Interview question

Hey,  These are some of the basic interview ...READ MORE

answered May 28 in Career Counselling by Gitika
• 25,420 points
182 views
0 votes
2 answers

SQL Interview questions

Hello. I am adding some more interview ...READ MORE

answered Feb 28 in Career Counselling by Rashmi
365 views
0 votes
2 answers

Business Intelligence Interview questions

Hey,  These are some of the basic interview ...READ MORE

answered May 28 in Career Counselling by Gitika
• 25,420 points
56 views
0 votes
2 answers

Do you learn from your organization or do you just learn by yourself and apply it in your work?

Hey, I don't think this perception is good ...READ MORE

answered May 30 in Career Counselling by Gitika
• 25,420 points
39 views
0 votes
4 answers