How do you treat an angry client or customer?

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How do you treat an angry client or customer?
May 10 in Career Counselling by Priya
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3 answers to this question.

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It's better to find out whose mistake it is, but as it's your client, you need to calm down and show consideration for his questions.

Try to answer them slowly or convince what went wrong and then correct them or make an extra offer or discount if its a serious mistake or problem.
answered May 10 by Cherukuri
• 19,950 points
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Hi,

In this kind of scenario, what you can do is make sure you can divert him in any way. Make sure you can make him calm down with something and go for some different conversation out of that particular topic.

Because you cannot lose your client or customer, so do whatever is possible.

answered Jun 19 by Gitika
• 25,300 points
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A Happy and satisfied client is an asset to the company as he/she will in turn contribute to the company's revenue may be by either marketing your "service" to other possible clients or may be the customer itself will return to you for any future requirements. Hence its really important that you build a good rapport with the customers/clients.

Sometimes, a client may be  unhappy/dissatisfied/angry with your services which is inevitable. But when such circumstances do occur, always be a patient listener and try to understand what exactly made the client unhappy. If you find that its a genuine concern politely tell the client that his concern will be addressed as soon as possible. In case of some nagging clients who for no reason behave in a certain way the best way of dealing it could be polite refusal that your company doesn't have the requirement that he/she is looking for!
answered Jul 29 by Sirajul
• 17,480 points

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