How do you treat an angry client or customer?

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How do you treat an angry client or customer?
May 10 in Career Counselling by Priya
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2 answers to this question.

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It's better to find out whose mistake it is, but as it's your client, you need to calm down and show consideration for his questions.

Try to answer them slowly or convince what went wrong and then correct them or make an extra offer or discount if its a serious mistake or problem.
answered May 10 by Cherukuri
• 17,630 points
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Hi,

In this kind of scenario, what you can do is make sure you can divert him in any way. Make sure you can make him calm down with something and go for some different conversation out of that particular topic.

Because you cannot lose your client or customer, so do whatever is possible.

answered Jun 19 by Gitika
• 19,720 points

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