Salesforce Certification Training Course - Administrator & Developer | Edureka

Salesforce Certification Training: Admin 201 and App Builder

Salesforce Administrator & App Builder Certification Course from Edureka will help you pass the Salesforce Administrator Exam (ADM 201) and the Salesforce App Builder (DEV 401) Exam. The course is designed to ensure that you learn and master the concepts like AppExchange, Service Cloud, Lightning App Builder, Salesforce Reports & Dashboard.


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Why this course ?

  • As per business insider, SFDC Developer & Architect has highest average salary across all jobs
  • 200,000 companies worldwide use Salesforce platform
  • As per Indeed.com data, 200% global jump in Salesforce jobs since Jan 2016
  • 2K + satisfied learners. Reviews

Instructor-led live online classes

24

Nov
Fri - Sat ( 7 Weeks )
09:30 PM - 12:30 AM ( EST )
19995

03

Dec
Sun - Thu ( 21 Days )
08:30 PM - 10:30 PM ( EST )
19995

Early Bird Offer

30

Dec
Sat - Sun ( 7 Weeks )
10:00 AM - 01:00 PM ( EST )
10% Off
19995
17995
10% Early Bird Off till 26th Nov

08

Jan
Mon - Fri ( 21 Days )
09:30 AM - 12:00 PM ( EST )
10% Off
19995
17995
10% Early Bird Off till 26th Nov

Edureka For Business

Train your employees with exclusive batches and offers and track your employee's progress with our weekly progress report.

Instructor-led Sessions

There will be 14 instructor-led interactive online sessions of 3 hours and 20 sessions of 2 hours for weekend and weekday batches respectively

Real-life Case Studies

Towards the end of the training, you will be working on a project where you will create a custom app on Event Management

Assignments

Each class has practical assignments which shall be finished before the next class and helps you to apply the concepts taught during the class

Lifetime Access

You get lifetime access to the Learning Management System (LMS). Class recordings and presentations can be viewed online from the LMS.

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime

Certification

Edureka certifies you as a Salesforce Expert based on the project reviewed by our expert panel

Forum

We have a community forum for all our customers wherein you can enrich your learning through peer interaction and knowledge sharing

Edureka's Salesforce Certification Online Training will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 & App Builder Certification)

Note: We do provide Self Paced content related to: 

1. Introduction to Apex Programming

2. Introduction to VisualForce

3. VisualForce & Apex

After completing this course, students will be able to:
  • Differentiate the building blocks of Salesforce
  • Understand the Data model
  • Understand the Security model
  • Define Business process automation options
  • Master Sales Cloud and Service Cloud modules
  • Explain Reports and Dashboard
  • Describe Salesforce1, SalesforceA, Chatter and Social features
  • Explain various integration options like SOAP, REST APIs

This Salesforce Certification training at edureka is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for salesforce training are:

  • Siebel and other CRM products professionals
  • Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform
  • Functional consultants who are looking to switch to salesforce
  • Freshers who are looking to get a jump start to their careers in Cloud computing
  • Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform

Salesforce Certification training at edureka does not require any specific pre-requisites. But any working knowledge as an administrator or a developer or a functional consultant will be handy

Participants are expected to have a PC with minimum 2GB RAM and a latest browser and internet connection. WIndows or Mac is recommended Basic Adobe reader and Office tools or Google Docs will be handy.
For executing the practicals, participants will be enabled to create a life-time free SFDC development environment on the Cloud. There are few simple tools that need to installed for specific topics which comprise around 10% of the total course and will be provided in that module.
  • Objective:  Create an app for Event Management that takes care of – Event Registrations, Confirmations, Cancellations, Speaker associations and other event related activities 
  • Users of the System: 
  • Event Management Team 
  • Event Manager 
  • Attendees and Public 
  • Speakers 
  • Requirements: 
  • A public facing page where announcements related to different events are displayed 
  • Event should have information like – topic/ name, location, start date & time, end date & time, speaker, type of event (webinar/ workshop/ seminar/ conference), event subject (IT/ Management/ HR/ Operations/ Motivational/ Well-being/ Other), and image 
  • Attendees can self-register with their name, email and mobile number; they can express interest in specific area for events 
  • Attendees are informed by email on upcoming events for their area of interest 
  • Event management team will confirm attendees’ registration after they receive payment 
  • Screen to capture information about payment received from attendees 
  • Display speaker profile on public facing page (speakers should be shown with events) 
  • Event management team should be able to create, edit/ update, cancel events 
  • Any cancellation of event will require Event Manager’s approval 
  • Event management team should be able to add speakers (include their contact details and skills) 
  • Event management team should be able to map speaker/s for an event 
  • Event Manager should be able to see following reports: 
  • Cancelled Events with Speaker information 
  • Events Completed with Speaker information 
  • All empanelled speakers 
  • Events sent for cancellation approval 
  • Attendees registering on site 
  • Events with confirmed attendees 
  • Event Manager should have access to a dashboard covering key reports 
  • Confirmed attendees and Speaker/s should be notified about – any (date/ time/ location related) changes to their events 
  • Optional requirements: 
  • All confirmed attendees should get an email with feedback link after the event 
  • Attendees should be able to rate the event and the speaker on the scale of 1 to 5 (5 being highest) 
  • Show event wise and speaker wise feedback scores to Event manager

Goal:  Get to know about Cloud computing concepts, SAAS, PAAS, IAAS – Service model, Public, Private, Community and Hybrid Cloud models. 

Objectives: Upon completing this module, you should be able to:

• Understand Cloud Computing concepts

• What is Cloud Computing?

• SAAS, PAAS, IAAS – Service Model

• Public, Private, Community and Hybrid Cloud – Deployment models

• CRM and PAAS market

• What is SFDC / Salesforce1?

• What are the benefits of Force.com platform

• How can i develop apps with Force.com 

• Multi-tenant (single-tenant?) architecture

• Metadata driven architecture

Topics:

Service and Deployment models in the Cloud

Market situation

Cloud Ownership

Introduction to SF1 and Force.com Platform

Declarative & Programmatic Options in Force.com

Meta-data Driven Architecture

Multi-tenant

Business and IT benefits 

Use of SF1

Goal: Learn to build a custom app on Force.com platform, different licenses in SFDC.

Objectives: At the end of this module, you should be able to:

How to build a custom app on Force.com platform

Understand Company profile and License types

Understand User licenses available in the Developer Org

Understand Page Layout, Search Layouts

Understand Object Limits

Understand the App we are going to build during this course

Topics:

Sign-up for a Free Environment / Org

Adding company logo

Benefits of System overview

Salesforce Key Building Blocks

Editions and Different Environments Available 

MVC Pattern

Student App

Student App Master Basic Data Model

Student Master and Marks/Grades

Student Master Basic Security Model

Student Master Reports

Student Master Application Scope

Goal: This module presents to you the understanding of Standard and Custom Objects, Standard and Custom Fields and Datatypes, various Relationships, Lookup Filters, schema builder and explain the implications of deleting fields.

Objectives: At the end of this module, you should be able to:

Difference between standard and custom objects 

Standard and custom fields and Datatypes

Different type of relationships (master detail, lookup, junction object)

Schema builder 

The constraints related to different types of relationships and when to use them 

Search layout

Topics:

Create Custom Objects and understand various properties in the Object definition section

Customize standard objects

Field and Data Types 

Custom Field Prosperities 

Field Dependencies 

Types of Relationship Fields 

Search Layouts 

Goal: Understand different levels - Org-level, Object level, Record level, Org-level - Profile and Permission sets Login hours, network level and Object Level - Profile and Permission sets

Objectives: At the end of this module, you should able to:

Security – Analogy 

System (org) level security 

User administration and troubleshooting by user and admin

Object level security

Record level and Field-Level security

Understand the difference between object and record level security

Various features available to implement object and record level

Topics:

Security Model Mind Map

System Level or Org Level Security

User Administration and Troubleshooting

Permission Sets

Profile and Permissions Sets

Password Policy

IP Address security

Login hours

Session settings

Activations

Page layout assignment

Tab setting

Field level security

Hands on / Demo:

Permission Set

Profile

Security

Goal: Learn organization wide defaults, Role and Role Hierarchy, Criteria based sharing, Manual Sharing and Apex sharing reasons. 

Objectives: At the end of this Module, you should be able to:

The difference between object and record level security

Record level and Field-Level security

Organization wide defaults (OWD) 

Role and Role Hierarchy 

Criteria based, Manual Sharing, Apex sharing reasons

Various features available to implement object and record level security mind map

Topics:

Security Model Mind Map

Record Level and Object Level

Organization wide defaults 

Organization wide defaults – Student App 

Role and Role Hierarchy

Criteria Based Sharing

Different ways to gain Record Level Access

Public Group

Queue

Public group Vs Queue

Goal: Learn to work on custom and standard objects; Enforcing Data quality, Integrity and Validation rules.

Objectives: At the end of this module, you should be able to:

Explain how to create, delete, and customize record types for custom and standard objects  

Given a scenario, determine the appropriate record types and business processes for custom and standard objects  

Describe when to use and how to create formula fields  

Enforcing Data quality and Integrity

Validation rules

Cross object and Roll-up summary 

Topics:

Business Logic Mind Map

Different Options to Implement Business Logic

Functions

Formula 

Validation Rules

Rollup Summary Fields 

Record Types and Page Layouts


Goal: This module will help you in learning Capabilities and use cases for the approval process and Introduction to Lightning Process builder. 

Objectives: At the end of this module, you should be able to:

When workflow rules are evaluated 

The capabilities of workflow rules and actions 

Given a scenario, identify the appropriate workflow solution 

The capabilities and use cases for the approval process 

Introduction to Lightning Process Builder 

Topics:

Business Process Automation

Business Requirements – Workflow Rules

Workflow - Actions (Time When Action Takes Place)

Workflow – Actions

Workflow – Considerations

Approvals – Introduction

Approvals - How to Create A Process

Approvals - Actions

Approvals - How and What Can Approvers Do

Goal: This module will explain the different sales processes in any organization, Sales Productivity Features, Lead management, products and price books, campaign management. 

Objectives: At the end of this module, you should be able to:

Understand the different sales processes in any organization

Explain Sales Productivity Features

Define Lead management

Topics:

Sales Cloud

Sales Process

Sales Productivity Features

Lead Management

Lead auto response

Lead assignment

Web to lead

Accounts and Contacts Management

Opportunities

Campaign Management

Price Book, Products, Price Book Entries

Goal: Learn capabilities of case management, given a scenario, identify how to automate case management. Capabilities of solution management, the basic capabilities of Communities and the capabilities of Sales Force Knowledge. 

Objectives: At the end of this module, you should be able to:

Describe the capabilities of case management 

Identify how to automate case management

Describe the capabilities of solution management 

Describe the basic capabilities of Communities 

Describe the capabilities of the Community application, such as Ideas and Answers 

Describe the capabilities of Salesforce Knowledge

Topics:

Service Cloud

Case Management

Typical Service and Support Process

Automation - Web2Case and Auto-Response

Automation - Email2Case

Automation - Assignment Rules

Automation - Escalation Rules

Email Templates in Case Management

Channels

Case Resolution – Solutions

Case Resolution Using Knowledge

Communities Basics

Communities Setup and Administration

Communities – Ideas and Answers

Hands on / Demo:

• Capture cases from website and email

• Customize case process, Solutions, Communities and Salesforce Knowledge


Goal: This module introduces you to the concept of identifying tools and use cases for managing data. Capabilities and implications of the data validation tools and the different ways to back up data 

Objectives: By the end of this module, you should learn about:

Learn importing, updating, transferring, and mass deleting data

Identify tools and use cases for managing data

Define capabilities and implications of the data validation tools and different ways to back up data

Topics:

Data Handling and Processing Overview

Exporting data and Regular Backup

External ID and Unique Fields 

Import

Install Apex Data loader

Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,

Transfer record ownership

Hands On/Demo:

Data Handling and Processing Overview

Exporting data and Regular Backup

Importance of record IDs

Install Apex Data loader

Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,

Transfer record ownership

Goal: Create or customize a report, know the impact of the sharing model on reports, and options available when creating and modifying dashboards

Objectives: At the end of this module, you should be able to:

Create a report in tabular form

Customize a report

Create and modify a dashboard 

Topics:

Execute a report with and without modifications

Create a tabular report, summary and matrix report

Report and Security

Report Builder and Standard Reports Available

Add a chart and few other features like highlighting

Create a custom report type and store in a folder

User filters in reports 

Create a dashboard

Bucket field

Tabular Report significance 

Summary report significance

Matrix report significance

Joined report significance

Dynamic dashboard 

Hands On/Demo:

Execute a report with and without modifications

Create a tabular report, summary and matrix report

Add a chart and few other features like highlighting

Create a custom report type and store in a folder

User filters in reports 

Create a dashboard

Goal: Learn about the capabilities of Salesforce1 and Salesforce and the installation and synchronization options of Salesforce for Outlook

Objectives: At the end of this module, you should be able to:

Create customizable components

Define Security and Settings

Explain Admin activities

Topics:

Customizable parts of the SF1 app 

Security and customizable settings

Navigation menu

Compact layouts and Mobile cards 

Basic admin activities on Salesforce A 

Outlook and SF synch up

Hands On/Demo:

Customizable parts of the SF1 app 

Security and customizable settings

Navigation menu

Compact layouts and Mobile cards 

Basic admin activities on Salesforce A 

Outlook and SF synch up

Goal: In this module, you should learn use cases for AppExchange applications, and describe the capabilities of Salesforce Content, and activity management

Objectives: At the end of this module, you should be able to:

Explain Activity management, Folder Management and AppExchange

Create and track tasks

Define templates

Topics:

Activity management - Tasks, Events and Open activities

Creating and tracking tasks and events

Folders and Document templates 

AppExchange

Hands On/Demo:

Activity management - Tasks, Events and Open activities

Creating and tracking tasks and events

Folders and Document templates 

AppExchange

Goal: Know about the Global action and publisher layouts and the features of Chatter in this Module

Objectives: At the end of this module, you should be able to:

Explain chatter groups

Describe files, follow, record

Explain custom canvas

Explain publisher layout

Topics:

Chatter groups, feeds, people

Files, Follow records, people 

Groups Topics and Files

Global action types-Create

Log a call, Custom VF page

Custom canvas, Publisher layout

Global an Object specific actions

Hands On/Demo:

Chatter groups, feeds, people

Files, Follow records, people 

Groups Topics and Files

Global action types-Create

Log a call, Custom VF page

Custom canvas, Publisher layout

Global an Object specific actions

Goal: Learn about the Salesforce mobile apps

Objectives: At the end of this module, you should be able to:
• Benefits of Salesforce1
• Importance of SalesforceA

Topics:
• Salesforce1
• SalesforceA
• Salesforce1 Vs SalesforceA

Hands On/Demo:
• Salesforce1
• SalesforceA

Goal: In this module, you will learn deployment process in Salesforce environment.

Objectives: Upon completing this module, you should be able to:

Know steps in deployment 

Learn types of change sets

Understand deployment settings

Topics:

Outbound Change Sets

Inbound Change Sets

Deployment Settings

Hands on / Demo:

Implement deployment steps

Goal: Get an overview of application cycle of a Salesforce project.

Objectives: Upon completing this module, you should be able to:

Know milestones in Application lifecycle

Working on sandbox

Know benefits of unmanaged packages

Topics:

Milestones 

Sandboxes 

Change Sets

Packages

Hands on/ Demo:

Create change sets and packages

Goal: Get an overview on Salesforce lightning.

Objectives: Upon completing this module, you should be able to:

* Know benefits of lightning components 

* Learn difference between classic and lightning experience

Topics:

Lightning Components

Lightning Component Capabilities

Lightning Components vs. Visualforce

Hands on/ Demo:

Work on lightning experience

Goal: Learn how to work on buttons and links.

Objectives: Upon completing this module, you should be able to:

* Learn adding custom buttons

* Working on custom links

* Know benefits of Actions

Topics:

Creating Custom Buttons

Creating Custom Links

Creating Records with Actions

Global Action

Object Specific Action

Hands on/Demo:

Create Salesforce button and links


Goal: Learn information about AppExchange

Objectives: Upon completing this module, you should be able to:

* Know benefits of AppExchange 

* Downloading apps

* Finding apps as per need

Topics:

AppExchange Overview

Finding and Selecting an App

Installing an App

Finding a Developer

Finding a Consultant

Hands on / Demo:

Work in AppExhange

"You will never lose any lecture. You can choose either of the two options:
  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch."
edureka is committed to provide you an awesome learning experience through world-class content and best-in-class instructors. We will create an ecosystem through this training, that will enable you to convert opportunities into job offers by presenting your skills at the time of an interview. We can assist you in resume building and also share important interview questions once you are done with the training. However, please understand that we are not into job placements.
We have limited number of participants in a live session to maintain the Quality Standards. So, unfortunately participation in a live class without enrolment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in the class.
All the instructors at edureka are practitioners from the Industry with minimum 10-12 yrs of relevant IT experience. They are subject matter experts and are trained by edureka for providing an awesome learning experience.

You can give us a CALL at +91 90660 20867/1844 230 6362 (US Tollfree Number) OR email at sales@edureka.co

  • Once you are successfully through the project (Reviewed by a edureka expert), you will be awarded with edureka’s  "Salesforce Expert Certificate".
  • edureka certification has industry recognition and we are the preferred training partner for many MNCs e.g.Cisco, Ford, Mphasis, Nokia, Wipro, Accenture, IBM, Philips, Citi, Ford, Mindtree, BNYMellon etc. Please be assured.

Salesforce Certification Training: Admin 201 and App Builder