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Salesforce Training Course: Admin & App Builder

Salesforce Training Course: Admin & App Builder
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    Live Online Classes starting on 28th Dec 2024
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    Instructor-led Salesforce Admin and Dev Foundation live online Training Schedule

    Flexible batches for you

    Online Classroom

    Corporate Training

    19,995
    Starts at 6,665 / monthWith No Cost EMI Know more
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    MasterCard Payment modeVISA Payment mode

    Why enroll for Salesforce Training?

    pay scale by Edureka courseSalesforce is the largest player in the CRM market with a market share of 19.8% which is more than its 4 leading competitors combined.
    IndustriesAmerican Express, Vodafone, Toyota, Philips, Barclays, IDFC, L&T, PUMA, Spotify, & other MNCs worldwide use Salesforce.
    Average Salary growth by Edureka courseThe estimated total pay for a Salesforce Administrator is โ‚น6,09,500 in India and $114,686 per year in US - Glassdoor

    Salesforce Certification Benefits

    The global Salesforce services market is projected to hit US$33.5 billion by 2029 and the ecosystem is expected to generate 9 million new job opportunities by 2026.
    Annual Salary
    Salesforce Consultant average salary
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    Annual Salary
    Salesforce Administrator average salary
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    Why Salesforce Training from edureka

    Live Interactive Learning

    Live Interactive Learning

    • World-Class Instructors
    • Expert-Led Mentoring Sessions
    • Instant doubt clearing
    Lifetime Access

    Lifetime Access

    • Course Access Never Expires
    • Free Access to Future Updates
    • Unlimited Access to Course Content
    24x7 Support

    24x7 Support

    • One-On-One Learning Assistance
    • Help Desk Support
    • Resolve Doubts in Real-time
    Hands-On Project Based Learning

    Hands-On Project Based Learning

    • Industry-Relevant Projects
    • Course Demo Dataset & Files
    • Quizzes & Assignments
    Industry Recognised Certification

    Industry Recognised Certification

    • Edureka Training Certificate
    • Graded Performance Certificate
    • Certificate of Completion

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    About your Salesforce Training

    Skills Covered

    • skillSalesforce objects and fields
    • skillSalesforce security controls
    • skillValidation and workflow rules
    • skillData management
    • skillApplication lifecycle
    • skillSales and service cloud

    Salesforce Course Syllabus

    Curriculum Designed by Experts

    AdobeIconDOWNLOAD CURRICULUM

    Introduction to Cloud Computing and Salesforce Platform

    10 Topics

    Topics:

    • What is Cloud Computing
    • Service and Deployment models in the Cloud
    • Market situation
    • Cloud Ownership
    • Introduction to SF1 and Force.com Platform
    • Declarative & Programmatic Options in Force.com
    • Meta-data Driven Architecture
    • Multi-tenant Architecture
    • Business and IT benefits
    • Use of SF1

    skillHands-on:

    • Create Salesforce Account

    skillSkills You will Learn:

    • Declarative & Programmatic Options
    • Meta-data Driven Architecture
    • Multi-tenant Architecture

    Building Blocks of Salesforce Platform

    12 Topics

    Topics:

    • Sign-up for a Free Environment / Org
    • Adding company logo
    • Benefits of System overview
    • Salesforce Key Building Blocks
    • Editions and Different Environments Available
    • MVC Pattern
    • Student App
    • Student App Master Basic Data Model
    • Student Master and Marks/Grades
    • Student Master Basic Security Model
    • Student Master Reports
    • Student Master Application Scope

    skillHands-on:

    • Build a Custom Student App

    skillSkills You will Learn:

    • MVC architecture
    • Navigating salesforce platform
    • Page and search layout

    Salesforce Data model, Objects, Relationships and Fields

    7 Topics

    Topics:

    • Custom Objects and understand various properties in the Object definition section
    • Standard objects
    • Field and Data Types
    • Custom Field Properties
    • Field Dependencies
    • Types of Relationship Fields
    • Search Layouts

    skillHands-on:

    • Create Custom Objects
    • Customize standard objects
    • Create custom fields
    • Use Search layout

    skillSkills You will Learn:

    • Custom objects
    • Standard and custom fields
    • Relationship fields

    Salesforce Security Model and its Features

    13 Topics

    Topics:

    • Security Model Mind Map
    • System Level or Org Level Security
    • User Administration and Troubleshooting
    • Permission Sets
    • Profile and Permissions Sets
    • Password Policy
    • IP Address security
    • Login hours
    • Session settings
    • Activations
    • Page layout assignment
    • Tab setting
    • Field level security

    skillHands-on:

    • Create Permission Set
    • Create Profile
    • Apply field level security
    • Secure page layouts

    skillSkills You will Learn:

    • Security controls in salesforce
    • User administration and troubleshooting
    • Field level security
    • Securing page layouts

    Salesforce Security Model Object, Record and Field Level features

    10 Topics

    Topics:

    • Security Model Mind Map
    • Record Level and Object Level
    • Organization wide defaults
    • Organization wide defaults โ€“ Student App
    • Role and Role Hierarchy
    • Criteria Based Sharing
    • Different ways to gain Record Level Access
    • Public Group
    • Queue
    • Public group Vs Queue

    skillHands-on:

    • Create roles and role hierarchy
    • Secure Salesforce platform as per the requirements

    skillSkills You will Learn:

    • Role and role hierarchy
    • Security at record and object level
    • Record level access

    Business Logic, Formulas & Validations

    7 Topics

    Topics:

    • Business Logic Mind Map
    • Different Options to Implement Business Logic
    • Functions
    • Formula
    • Validation Rules
    • Rollup Summary Fields
    • Record Types and Page Layouts

    skillHands-on:

    • Implement business logic
    • Create validation rules
    • Create Formula Fields and Rollup Summary Fields

    skillSkills You will Learn:

    • Implementing business logic
    • Data quality and integrity
    • Validation rules
    • Formula and Rollup summary fields

    Business Process Automation in Salesforce

    17 Topics

    Topics:

    • Business Process Automation
    • Business Requirements โ€“ Workflow Rules
    • Workflow - Actions (Time When Action Takes Place)
    • Workflow โ€“ Actions
    • Workflow โ€“ Considerations
    • Approvals โ€“ Introduction
    • Approvals - How to Create A Process
    • Approvals - Actions
    • Approvals - How and What Can Approvers Do
    • Flow Concepts
    • Flow Builder
    • Flow Builder User Interface
    • Build a Flow
    • Testing Your Flow
    • Distribute a Flow
    • Troubleshoot Flow Errors
    • Flow Limits and Considerations

    skillHands-on:

    • Create a workflow process
    • Implement workflow rules and actions
    • Building a Flow
    • Testing your Flow

    skillSkills You will Learn:

    • Business process automation
    • Workflow rules and actions
    • Logic branching with decisions and loops
    • Error handling and exception management

    Customer Management using Salesforce Sales Cloud

    11 Topics

    Topics:

    • Sales Cloud
    • Sales Process
    • Sales Productivity Features
    • Lead Management
    • Lead auto response
    • Lead assignment
    • Web to lead
    • Accounts and Contacts Management
    • Opportunities
    • Campaign Management
    • Price Book, Products, Price Book Entries

    skillHands-on:

    • Capture and Manage Leads
    • Assign leads
    • Work with Salesforce Sales Cloud

    skillSkills You will Learn:

    • Working with sales cloud
    • Lead management
    • Accounts and contacts management
    • Campaign management

    Customer Service Solution using Salesforce Service Cloud

    14 Topics

    Topics:

    • Service Cloud
    • Case Management
    • Typical Service and Support Process
    • Automation - Web2Case and Auto-Response
    • Automation - Email2Case
    • Automation - Assignment Rules
    • Automation - Escalation Rules
    • Email Templates in Case Management
    • Channels
    • Case Resolution โ€“ Solutions
    • Case Resolution Using Knowledge
    • Communities Basics
    • Communities Setup and Administration
    • Communities โ€“ Ideas and Answers

    skillHands-on:

    • Work with Salesforce Service Cloud
    • Automate Case Management
    • Capture cases from website and email
    • Customize case process, Solutions, Communities and Salesforce Knowledge

    skillSkills You will Learn:

    • Case management
    • Service and support process
    • Communities
    • Working with service cloud

    Data Handling and Processing in Salesforce

    7 Topics

    Topics:

    • Data Handling and Processing Overview
    • Exporting data and Regular Backup
    • External ID and Unique Fields
    • Import Data
    • Apex Data loader
    • Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records
    • Transfer record ownership

    skillHands-on:

    • Handle and Processing Data
    • Import Clean Data
    • Export data and Regular Backup
    • Install Apex Data loader
    • Use the Import Wizard and Data Loader

    skillSkills You will Learn:

    • Data management
    • Importing and exporting data
    • Import wizard and data loader

    Reports and Dashboards in Salesforce

    13 Topics

    Topics:

    • Report with and without modifications
    • Tabular report, summary and matrix report
    • Report and Security
    • Report Builder and Standard Reports Available
    • Custom report type and store in a folder
    • User filters in reports
    • Dashboard
    • Bucket field
    • Tabular Report significance
    • Summary report significance
    • Matrix report significance
    • Joined report significance
    • Dynamic dashboard

    skillHands-on:

    • Create various Salesforce report such as tabular report, summary and matrix report
    • Add a chart and few other features like highlighting
    • Create a custom report type and store in a folder
    • Filter users in a report
    • Create dynamic dashboard

    skillSkills You will Learn:

    • Reports and dashboard
    • Custom report
    • Dynamic dashboard

    Salesforce 1, Lightning App Builder, Salesforce A, Outlook

    6 Topics

    Topics:

    • Customizable parts of the SF1 app
    • Security and customizable settings
    • Navigation menu
    • Compact layouts and Mobile cards
    • Basic admin activities on Salesforce A
    • Outlook and SF synch up

    skillHands-on:

    • Customize Salesforce1 app
    • Customize security settings
    • Navigate through Salesforce menu
    • Create Compact layouts and Mobile cards
    • Perform basic admin activities on Salesforce A
    • Integrate Salesforce with Microsoft Outlook

    skillSkills You will Learn:

    • Customize Salesforce1 app
    • Navigating and working Salesforce1 app

    Activity Management, AppExchange, Content and Folder Management

    4 Topics

    Topics:

    • Activity management - Tasks, Events and Open activities
    • Tasks and events
    • Folders and Document templates
    • AppExchange

    skillHands-on:

    • Manage Salesforce activities
    • Create and track tasks and events
    • Create folders and Document templates

    skillSkills You will Learn:

    • Activity management
    • AppExchange
    • Content and folder management

    Chatter, Global Action and Publisher Layout

    7 Topics

    Topics:

    • Chatter groups, feeds, people
    • Files, Follow records, people
    • Groups Topics and Files
    • Global action types-Create
    • Log a call, Custom VF page
    • Custom canvas, Publisher layout
    • Global an Object specific actions

    skillHands-on:

    • Create Chatter groups, feeds, people
    • Create custom VF page
    • Create Custom canvas, Publisher layout

    skillSkills You will Learn:

    • Chatter
    • Publisher layout
    • Custom VF page

    Deployment Process in Salesforce

    3 Topics

    Topics:

    • Outbound Change Sets
    • Inbound Change Sets
    • Deployment Settings

    skillHands-on:

    • Work with Change Sets
    • Implement deployment steps

    skillSkills You will Learn:

    • Working with change sets
    • Deployment process in Salesforce

    Lightning in Salesforce

    10 Topics

    Topics:

    • Overview of Lightning Experience
    • Navigating the Lightning Interface
    • Building Apps with Lightning App Builder
    • Understanding and Using Lightning Components
    • Managing Data in Lightning
    • Creating and Customizing Reports and Dashboards
    • Automating Processes with Lightning Flow
    • Customizing the Mobile Experience
    • Utilizing Lightning Design System (SLDS)
    • Configuring Security and Sharing Settings

    skillHands-on:

    • Work on lightning experience
    • Creating a Custom Lightning App
    • Developing Custom Lightning Components

    skillSkills You Will Learn:

    • Working with lightning components
    • App and Page Customization
    • Component Development
    • Data Management
    • Process Automation

    Salesforce Mobile (Self-paced)

    3 Topics

    Topics:

    • Salesforce1
    • SalesforceA
    • Salesforce1 Vs SalesforceA

    skillHands-on:

    • Work with Salesforce1 and SalesforceA

    skillSkills You will Learn:

    • Working with Salesforce1
    • Working with SalesforceA

    Salesforce Project Application Lifecycle (Self-paced)

    4 Topics

    Topics:

    • Milestones
    • Sandboxes
    • Change Sets
    • Packages

    skillHands-on:

    • Work with Sandboxes
    • Create change sets and packages

    skillSkills You will Learn:

    • Project application lifecycle
    • Working with sandboxes

    Buttons and Link management in Salesforce (Self-paced)

    5 Topics

    Topics:

    • Custom Buttons
    • Custom Links
    • Records with Actions
    • Global Action
    • Object Specific Action

    skillHands-on:

    • Create custom button and links

    skillSkills You will Learn:

    • Custom buttons and links
    • Actions in Salesforce

    Salesforce App Exchange (Self-paced)

    5 Topics

    Topics:

    • AppExchange Overview
    • Finding and Selecting an App
    • Installing an App
    • Finding a Developer
    • Finding a Consultant

    skillHands-on:

    • Use AppExhange and work with ready to install apps

    skillSkills You will Learn:

    • Using AppExchange

    Marketing Cloud (Self-paced)

    10 Topics

    Topics:

    • Overview of Salesforce Marketing Cloud
    • Email Marketing with Email Studio
    • Creating Journeys with Journey Builder
    • Workflow Automation with Automation Studio
    • Content Creation with Content Builder
    • Mobile Marketing with Mobile Studio
    • Advertising Campaigns with Advertising Studio
    • Social Media Management with Social Studio
    • Data Analysis and Reporting
    • Data Integration and Management

    skillHands-on:

    • Creating Email Campaigns in Email Studio
    • Setting Up Automations in Automation Studio
    • Creating Content in Content Builder
    • Running Mobile Marketing Campaigns in Mobile Studio

    skillSkills You Will Learn:

    • Email Marketing
    • Mobile Marketing
    • Social Media Marketing
    • Marketing Analytics
    • Data Management

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    Salesforce Course Overview

    What are the objectives of the Salesforce Admin Course?

    The key learning objectives include customizing page layouts, fields, tabs, and business processes, creating a secure Salesforce environment, maintaining, and importing clean data, and creating high-value reports and dashboards. Edureka's Salesforce course will make you an expert in all concepts related to administration and declarative development options and help you prepare for the admin and app builder exams.

      What are the prerequisites for this Salesforce Certification Course?

      Enrolling in Salesforce Admin training at Edureka does not require any specific prerequisites. However, any working knowledge as an administrator, developer, or functional consultant will be handy.

        Who should go for this Salesforce Certification Training?

        This Salesforce training and certification at Edureka is suitable for all professionals who are passionate about CRM and cloud computing, including administrators, sales managers, sales executives, and app builders.

          What is the Salesforce course duration?

          Our Salesforce online course duration is 36 hours to help you learn about Salesforce admin and app builder concepts. Our instructors will teach each topic live in detail. They will also answer all your questions during the in-person training.

            Salesforce Training Industry Projects

            certification projects

            Service System Project

            A Canada based company which works in the Mobile domain, is in need of an application which can help it to boost the service. To make things very effective, they will use the Sal....
            View Project Details
            certification projects

            Placement Company Application

            A Japan based placement company wants to use Salesforce for end to end process of its business process, in Salesforce. Management has decided to track all positions posted by rec....
            View Project Details
            certification projects

            Event Management

            Create an app for Event Management that takes care of โ€“ Event Registrations, Confirmations, Cancellations, Speaker associations, and other event-related activities.
            View Project Details

            Salesforce Admin & App Builder Certification

            Here is your certification path:
            1. Enroll for the Salesforce Course online
            2. Complete the study guide
            3. Use other learning resources
            4. Take the exam
            5. Maintain your certification
            Take your time and consider pursuing certification at your own pace. 
            It is a globally recognized credential that qualifies you to implement Salesforce best practices on behalf of your organization. The demand for Salesforce certification is on the rise, and there are many profitable employment possibilities and positions in tech organizations, making this the ideal time for candidates to enroll and earn certification.
            To unlock Edurekaโ€™s Salesforce course completion certificate, you must ensure the following:
            • Completely participate in this Salesforce Certification Training Course.
            • Evaluation and completion of the assessments and projects listed.
            • You must complete the course and earn a minimum score of 80% on the evaluation.
            The price of Salesforce Certification exams ranges from $200 to $400. However, most of the certifications cost around $200.
            Considering that Salesforce is regularly redesigning the certifications it offers, your initial move ought to be to understand how to earn a Salesforce admin certification and decide which one is most appropriate. The two types of admin certifications we believe are best for you are listed below:
            • Salesforce Certified Administrator
            • Salesforce Certified Advanced Administrator
            Itโ€™s a proctored exam and the exam format is as follows:
            • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
            • Time allotted to complete the exam: 105 minutes
            • Passing score: 65% 
            • Registration fee: USD 200 plus applicable taxes as required per local law
            • Retake fee: USD 100 plus applicable taxes as required per local law
            • Delivery options: The proctored exam is delivered onsite at a testing center or in an online proctored environment.
            • References: No hard copy or online materials may be referenced during the exam.
            Edureka Certification
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            Title
            with Grade X
            XYZ123431st Jul 2024
            The Certificate ID can be verified at www.edureka.co/verify to check the authenticity of this certificate
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            Gulzar Ahamed
            The content of the Salesforce course was informative and comprehensive. It covered the basics and few advanced topics, providing a solid foundation in...
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            I had enrolled for Salesforce Admin and App builder course from Edureka and found superb the instructor Aditi Poddar was very clear with all the topic...
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            I wanted to do a Salesforce admin certification course and after a lot of researching zeroed down upon the Edureka Salesforce and Platform App builder...
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            I recently took Salesforce training course on Edureka and I couldnรขย€ย™t be more happy. The overall learning experience was Great. The course is design...
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            Edureka learning platform is helpful for those who want to learn new skills or looking for an upgrade. They have systematic course outlines from basic...
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            I have enrolled myself in CrM master Certification Course on this learning platform of Edureka. This platform is good where u can learn every area by...
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            Salesforce Course FAQs

            What is Salesforce?

            Salesforce is the worldโ€™s #1 customer relationship management (CRM) platform. It helps your marketing, sales, commerce, service and IT teams work as one from anywhere so you can keep your customers happy everywhere. 

            How can beginners learn Salesforce?

            Salesforce is a user-friendly CRM platform that beginners can easily become familiar with. However, to learn its capabilities and functionality, they require appropriate direction and a well-structured training path. Beginners interested in a career in web development with Salesforce can sign up for our Salesforce training for beginners and earn certificates to demonstrate their expertise in this domain.

            Why should I take a Salesforce certification course from Edureka?

            Edureka offers a comprehensive online Salesforce training program that will help you master Salesforce administrator and developer skills. You will also learn the basics of Visualforce, Apex, Dashboard, Process Automation, and other topics. This entire program aligns with Salesforce administrator certification exams. Industry experts have designed the course curriculum and will have you working on real-time assignments and projects that are relevant to the corporate world. You can apply for the top jobs in MNCs across the globe after completing the program.

            Who are the instructors for this Salesforce training at Edureka?

            All our instructors are industry professionals who work in leading organizations and have real-world experience in Salesforce. These experienced folks trained by Edureka provide top-notch Salesforce training online so that you can have a great learning experience.

            What is the average salary for a Salesforce professional?

            According to Payscale.com, below are the average base salaries for Salesforce professionals in different countries:

            1. India - INR 668,000 
            2. US - $71,000 
            3. UK - ยฃ35,000 
            4. Canada - $66,000 
            5. Australia - $79,000

            Does Edureka provide any free learning resources for the Salesforce course?

            Edureka has plenty of free learning materials to help you understand the basics of Salesforce such as: What is Salesforce, Salesforce Tutorial and Salesforce Interview Questions.

            What type of jobs can you get after earning the Salesforce certification?

            These are the job roles require Salesforce Admin and Developer Certification:
            • SFDC developer
            • Salesforce lightning developer
            • Salesforce developer
            • Salesforce administrator
            • Salesforce developer
            • Wave analytics
            • Salesforce integration developer

            What if I miss Salesforce classes online?

            You will never miss a lecture at Edureka! You can choose either of the two options:
            • View the recorded class session available in your LMS.
            • You can attend the missed session or any other live batch.

            Does edureka offer online Salesforce training near me?

            Yes, we do provide a Salesforce Training program in your area. With a global presence, we offer online courses in each country/city. Enroll today and learn from the industry experts.

            Does edureka offer Salesforce training and placement assistance?

            Yes, we offer Salesforce training with placement assistance for our learners. More than 70% of Edureka Learners have reported changes in job profile (promotion), work location (onsite), lateral transfers, and new job offers. Edureka's certification is well-recognized in the IT industry. It is a testament to the intensive and practical learning you have gone through and the real-life projects you have delivered. 

            How much does the Salesforce course cost?

            Our Salesforce course fees range between 12,000 INR and 30,000 INR, depending on your country. We also occasionally offer good discounts.

            What are the other certification courses Edureka offers in Cloud Computing technology?

            Edureka offers a range of cloud computing courses such as AWS Course, GCP Course, Azure Course, Cloud Architect Course, Salesforce Architect Course etc.
            Be future ready, start learning
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