sharing rules on case object in salesforce

Question

I have a sharing rule on a case when createdbyid = specific user for a spastic role. the role just has one user assigned to it. The user's profile that is on the role has Read, Create, Edit, Delete permissions on case object.There's no permission set assigned to this user. I'm trying to log in as the role user and the case record page is blank. I created a case record from the user and I can't see it I just get this blank page.enter image description here

Answer 1

Is it possible for the user to see the Case in a different way, such as in a listview, a report, or by searching for the Case Number in global search? Normally, instead of a blank page, you'd get a significant error.

Console is renowned for trying to be helpful by caching pages; perhaps a hard refresh (Ctrl+R) is in order, and you should check for any JavaScript issues (some custom component that won't load?).

Perhaps the sharing rules in Salesforce need to be recalculated? If they get stale, go to Setup -> Sharing options -> Case and click the button. Is your user record id ("005...") or "FirstName LastName" referenced in your sharing rule?

Check what's in the [Sharing] button if you switch the UI to Classic and go to the case record as an admin (it might not be present, in which case add it to page layout). You should be able to see high-level information, as well as the opportunity to expand the view and see who can see/edit this record (at the highest level of access) and why. Use this to play about with the sharing rule and see the results as an administrator without having to log in and out.

I hope this helps!

Check out this Salesforce admin course to learn more about the sharing rules in Salesforce.

Thanks!