There are hundreds of commercial and open source options out there (this Wikipedia page lists a few with their features: https://en.wikipedia.org/wiki/Comparison_o...ement_software) but you need to start by figuring out:
What are the processes that you wish to automate and are those processes being consistently followed?
What are your must-have vs. nice-to-have requirements?
What's your budget?
Does your organization have any technology standards which will influence this decision - for example, some companies might prefer in-house hosted systems instead of a cloud-based solution.
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