Hi, here's what I would do in case I am the project manager in such a scenario.
- First, Getting the Whole Story- Understand the reason for conflict.
- Focus on behavior and events, not on personalities. Be neutral.
- Summarize the areas of agreement and disagreement.
- Discuss which areas of conflict are most important to each of you to resolve.
- Maintain a collaborative, “let’s-work-out-a-solution” attitude.