Salesforce is the largest player in the CRM market with a market share of 19.8% which is more than its 4 leading competitors combined.
American Express, Vodafone, Toyota, Philips, Barclays, IDFC, L&T, PUMA, Spotify, & other MNCs worldwide use Salesforce.
As per Indeed.com, the average salary for a salesforce administrator is $110,000 per annum and $5,000 cash bonus per year
Salesforce Certification Benefits
The global Salesforce services market is projected to hit US$33.5 billion by 2029. As noted by IDC, the number of positions seeking Salesforce knowledge has been on the rise. The Salesforce ecosystem is expected to generate 9 million new job opportunities by 2026.
Annual Salary
Hiring Companies
Want to become a Salesforce Consultant?
Annual Salary
Hiring Companies
Want to become a Salesforce Consultant?
Annual Salary
Hiring Companies
Want to become a Salesforce Consultant?
Why Salesforce Training from edureka
Live Interactive Learning
World-Class Instructors
Expert-Led Mentoring Sessions
Instant doubt clearing
Lifetime Access
Course Access Never Expires
Free Access to Future Updates
Unlimited Access to Course Content
24x7 Support
One-On-One Learning Assistance
Help Desk Support
Resolve Doubts in Real-time
Hands-On Project Based Learning
Industry-Relevant Projects
Course Demo Dataset & Files
Quizzes & Assignments
Industry Recognised Certification
Edureka Training Certificate
Graded Performance Certificate
Certificate of Completion
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About your Salesforce Training
Skills Covered
Salesforce objects and fields
Salesforce security controls
Validation and workflow rules
Data management
Application lifecycle
Sales and service cloud
Salesforce Course Syllabus
Curriculum Designed by Experts
DOWNLOAD CURRICULUM
Introduction to Cloud Computing and Salesforce Platform
10 Topics
Topics:
What is Cloud Computing
Service and Deployment models in the Cloud
Market situation
Cloud Ownership
Introduction to SF1 and Force.com Platform
Declarative & Programmatic Options in Force.com
Meta-data Driven Architecture
Multi-tenant Architecture
Business and IT benefits
Use of SF1
Hands-on:
Create Salesforce Account
Skills You will Learn:
Declarative & Programmatic Options
Meta-data Driven Architecture
Multi-tenant Architecture
Building Blocks of Salesforce Platform
12 Topics
Topics:
Sign-up for a Free Environment / Org
Adding company logo
Benefits of System overview
Salesforce Key Building Blocks
Editions and Different Environments Available
MVC Pattern
Student App
Student App Master Basic Data Model
Student Master and Marks/Grades
Student Master Basic Security Model
Student Master Reports
Student Master Application Scope
Hands-on:
Build a Custom Student App
Skills You will Learn:
MVC architecture
Navigating salesforce platform
Page and search layout
Salesforce Data model, Objects, Relationships and Fields
7 Topics
Topics:
Custom Objects and understand various properties in the Object definition section
Standard objects
Field and Data Types
Custom Field Properties
Field Dependencies
Types of Relationship Fields
Search Layouts
Hands-on:
Create Custom Objects
Customize standard objects
Create custom fields
Use Search layout
Skills You will Learn:
Custom objects
Standard and custom fields
Relationship fields
Salesforce Security Model and its Features
13 Topics
Topics:
Security Model Mind Map
System Level or Org Level Security
User Administration and Troubleshooting
Permission Sets
Profile and Permissions Sets
Password Policy
IP Address security
Login hours
Session settings
Activations
Page layout assignment
Tab setting
Field level security
Hands-on:
Create Permission Set
Create Profile
Apply field level security
Secure page layouts
Skills You will Learn:
Security controls in salesforce
User administration and troubleshooting
Field level security
Securing page layouts
Salesforce Security Model Object, Record and Field Level features
10 Topics
Topics:
Security Model Mind Map
Record Level and Object Level
Organization wide defaults
Organization wide defaults โ Student App
Role and Role Hierarchy
Criteria Based Sharing
Different ways to gain Record Level Access
Public Group
Queue
Public group Vs Queue
Hands-on:
Create roles and role hierarchy
Secure Salesforce platform as per the requirements
Skills You will Learn:
Role and role hierarchy
Security at record and object level
Record level access
Business Logic, Formulas & Validations
7 Topics
Topics:
Business Logic Mind Map
Different Options to Implement Business Logic
Functions
Formula
Validation Rules
Rollup Summary Fields
Record Types and Page Layouts
Hands-on:
Implement business logic
Create validation rules
Create Formula Fields and Rollup Summary Fields
Skills You will Learn:
Implementing business logic
Data quality and integrity
Validation rules
Formula and Rollup summary fields
Business Process Automation in Salesforce
17 Topics
Topics:
Business Process Automation
Business Requirements โ Workflow Rules
Workflow - Actions (Time When Action Takes Place)
Workflow โ Actions
Workflow โ Considerations
Approvals โ Introduction
Approvals - How to Create A Process
Approvals - Actions
Approvals - How and What Can Approvers Do
Flow Concepts
Flow Builder
Flow Builder User Interface
Build a Flow
Testing Your Flow
Distribute a Flow
Troubleshoot Flow Errors
Flow Limits and Considerations
Hands-on:
Create a workflow process
Implement workflow rules and actions
Building a Flow
Testing your Flow
Skills You will Learn:
Business process automation
Workflow rules and actions
Logic branching with decisions and loops
Error handling and exception management
Customer Management using Salesforce Sales Cloud
11 Topics
Topics:
Sales Cloud
Sales Process
Sales Productivity Features
Lead Management
Lead auto response
Lead assignment
Web to lead
Accounts and Contacts Management
Opportunities
Campaign Management
Price Book, Products, Price Book Entries
Hands-on:
Capture and Manage Leads
Assign leads
Work with Salesforce Sales Cloud
Skills You will Learn:
Working with sales cloud
Lead management
Accounts and contacts management
Campaign management
Customer Service Solution using Salesforce Service Cloud
14 Topics
Topics:
Service Cloud
Case Management
Typical Service and Support Process
Automation - Web2Case and Auto-Response
Automation - Email2Case
Automation - Assignment Rules
Automation - Escalation Rules
Email Templates in Case Management
Channels
Case Resolution โ Solutions
Case Resolution Using Knowledge
Communities Basics
Communities Setup and Administration
Communities โ Ideas and Answers
Hands-on:
Work with Salesforce Service Cloud
Automate Case Management
Capture cases from website and email
Customize case process, Solutions, Communities and Salesforce Knowledge
Skills You will Learn:
Case management
Service and support process
Communities
Working with service cloud
Data Handling and Processing in Salesforce
7 Topics
Topics:
Data Handling and Processing Overview
Exporting data and Regular Backup
External ID and Unique Fields
Import Data
Apex Data loader
Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records
Transfer record ownership
Hands-on:
Handle and Processing Data
Import Clean Data
Export data and Regular Backup
Install Apex Data loader
Use the Import Wizard and Data Loader
Skills You will Learn:
Data management
Importing and exporting data
Import wizard and data loader
Reports and Dashboards in Salesforce
13 Topics
Topics:
Report with and without modifications
Tabular report, summary and matrix report
Report and Security
Report Builder and Standard Reports Available
Custom report type and store in a folder
User filters in reports
Dashboard
Bucket field
Tabular Report significance
Summary report significance
Matrix report significance
Joined report significance
Dynamic dashboard
Hands-on:
Create various Salesforce report such as tabular report, summary and matrix report
Add a chart and few other features like highlighting
Create a custom report type and store in a folder
Filter users in a report
Create dynamic dashboard
Skills You will Learn:
Reports and dashboard
Custom report
Dynamic dashboard
Salesforce 1, Lightning App Builder, Salesforce A, Outlook
6 Topics
Topics:
Customizable parts of the SF1 app
Security and customizable settings
Navigation menu
Compact layouts and Mobile cards
Basic admin activities on Salesforce A
Outlook and SF synch up
Hands-on:
Customize Salesforce1 app
Customize security settings
Navigate through Salesforce menu
Create Compact layouts and Mobile cards
Perform basic admin activities on Salesforce A
Integrate Salesforce with Microsoft Outlook
Skills You will Learn:
Customize Salesforce1 app
Navigating and working Salesforce1 app
Activity Management, AppExchange, Content and Folder Management
4 Topics
Topics:
Activity management - Tasks, Events and Open activities
Buttons and Link management in Salesforce (Self-paced)
5 Topics
Topics:
Custom Buttons
Custom Links
Records with Actions
Global Action
Object Specific Action
Hands-on:
Create custom button and links
Skills You will Learn:
Custom buttons and links
Actions in Salesforce
Salesforce App Exchange (Self-paced)
5 Topics
Topics:
AppExchange Overview
Finding and Selecting an App
Installing an App
Finding a Developer
Finding a Consultant
Hands-on:
Use AppExhange and work with ready to install apps
Skills You will Learn:
Using AppExchange
Marketing Cloud (Self-paced)
10 Topics
Topics:
Overview of Salesforce Marketing Cloud
Email Marketing with Email Studio
Creating Journeys with Journey Builder
Workflow Automation with Automation Studio
Content Creation with Content Builder
Mobile Marketing with Mobile Studio
Advertising Campaigns with Advertising Studio
Social Media Management with Social Studio
Data Analysis and Reporting
Data Integration and Management
Hands-on:
Creating Email Campaigns in Email Studio
Setting Up Automations in Automation Studio
Creating Content in Content Builder
Running Mobile Marketing Campaigns in Mobile Studio
Skills You Will Learn:
Email Marketing
Mobile Marketing
Social Media Marketing
Marketing Analytics
Data Management
Free Career Counselling
We are happy to help you 24/7
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Salesforce Course Overview
What are the objectives of the Salesforce Admin Course?
The key learning objectives include customizing page layouts, fields, tabs, and business processes, creating a secure Salesforce environment, maintaining, and importing clean data, and creating high-value reports and dashboards. Edureka's Salesforce course will make you an expert in all concepts related to administration and declarative development options and help you prepare for the admin and app builder exams.
What are the prerequisites for this Salesforce Certification Course?
Enrolling in Salesforce Admin training at Edureka does not require any specific prerequisites. However, any working knowledge as an administrator, developer, or functional consultant will be handy.
Who should go for this Salesforce Certification Training?
This Salesforce training and certification at Edureka is suitable for all professionals who are passionate about CRM and cloud computing, including administrators, sales managers, sales executives, and app builders.
What is the Salesforce course duration?
Our Salesforce online course duration is 36 hours to help you learn about Salesforce admin and app builder concepts. Our instructors will teach each topic live in detail. They will also answer all your questions during the in-person training.
Salesforce Training Industry Projects
Service System Project
A Canada based company which works in the Mobile domain, is in need of an application which can help it to boost the service. To make things very effective, they will use the Sal....
Placement Company Application
A Japan based placement company wants to use Salesforce for end to end process of its business process, in Salesforce. Management has decided to track all positions posted by rec....
Event Management
Create an app for Event Management that takes care of โ Event Registrations, Confirmations, Cancellations, Speaker associations, and other event-related activities.
Salesforce Admin & App Builder Certification
Here is your certification path:
Enroll for the Salesforce Course online
Complete the study guide
Use other learning resources
Take the exam
Maintain your certification
Take your time and consider pursuing certification at your own pace.
It is a globally recognized credential that qualifies you to implement Salesforce best practices on behalf of your organization. The demand for Salesforce certification is on the rise, and there are many profitable employment possibilities and positions in tech organizations, making this the ideal time for candidates to enroll and earn certification.
To unlock Edurekaโs Salesforce course completion certificate, you must ensure the following:
Completely participate in this Salesforce Certification Training Course.
Evaluation and completion of the assessments and projects listed.
You must complete the course and earn a minimum score of 80% on the evaluation.
The price of Salesforce Certification exams ranges from $200 to $400. However, most of the certifications cost around $200.
Considering that Salesforce is regularly redesigning the certifications it offers, your initial move ought to be to understand how to earn a Salesforce admin certification and decide which one is most appropriate. The two types of admin certifications we believe are best for you are listed below:
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Itโs a proctored exam and the exam format is as follows:
Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
Time allotted to complete the exam: 105 minutes
Passing score: 65%
Registration fee: USD 200 plus applicable taxes as required per local law
Retake fee: USD 100 plus applicable taxes as required per local law
Delivery options: The proctored exam is delivered onsite at a testing center or in an online proctored environment.
References: No hard copy or online materials may be referenced during the exam.
John Doe
Title
with Grade X
XYZ123431st Jul 2024
The Certificate ID can be verified at www.edureka.co/verify to check the authenticity of this certificate
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Gulzar Ahamed
The content of the Salesforce course was informative and comprehensive. It covered the basics and few advanced topics, providing a solid foundation in...
Shailesh Mishra
I recently took Salesforce training course on Edureka and I couldnรขยยt be more happy. The overall learning experience was Great. The course is design...
Akash Sahani
I had enrolled for Salesforce Admin and App builder course from Edureka and found superb the instructor Aditi Poddar was very clear with all the topic...
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I wanted to do a Salesforce admin certification course and after a lot of researching zeroed down upon the Edureka Salesforce and Platform App builder...
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Edureka learning platform is helpful for those who want to learn new skills or looking for an upgrade. They have systematic course outlines from basic...
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I have enrolled myself in CrM master Certification Course on this learning platform of Edureka. This platform is good where u can learn every area by...
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Salesforce Course FAQs
What is Salesforce?
Salesforce is the worldโs #1 customer relationship management (CRM) platform. It helps your marketing, sales, commerce, service and IT teams work as one from anywhere so you can keep your customers happy everywhere.
How can beginners learn Salesforce?
Salesforce is a user-friendly CRM platform that beginners can easily become familiar with. However, to learn its capabilities and functionality, they require appropriate direction and a well-structured training path. Beginners interested in a career in web development with Salesforce can sign up for our Salesforce training for beginners and earn certificates to demonstrate their expertise in this domain.
Why should I take a Salesforce certification course from Edureka?
Edureka offers a comprehensive online Salesforce training program that will help you master Salesforce administrator and developer skills. You will also learn the basics of Visualforce, Apex, Dashboard, Process Automation, and other topics. This entire program aligns with Salesforce administrator certification exams. Industry experts have designed the course curriculum and will have you working on real-time assignments and projects that are relevant to the corporate world. You can apply for the top jobs in MNCs across the globe after completing the program.
Who are the instructors for this Salesforce training at Edureka?
All our instructors are industry professionals who work in leading organizations and have real-world experience in Salesforce. These experienced folks trained by Edureka provide top-notch Salesforce training online so that you can have a great learning experience.
What is the average salary for a Salesforce professional?
According to Payscale.com, below are the average base salaries for Salesforce professionals in different countries:
India - INR 668,000
US - $71,000
UK - ยฃ35,000
Canada - $66,000
Australia - $79,000
Does Edureka provide any free learning resources for the Salesforce course?
What type of jobs can you get after earning the Salesforce certification?
These are the job roles require Salesforce Admin and Developer Certification:
SFDC developer
Salesforce lightning developer
Salesforce developer
Salesforce administrator
Salesforce developer
Wave analytics
Salesforce integration developer
What if I miss Salesforce classes online?
You will never miss a lecture at Edureka! You can choose either of the two options:
View the recorded class session available in your LMS.
You can attend the missed session or any other live batch.
Does edureka offer online Salesforce training near me?
Yes, we do provide a Salesforce Training program in your area. With a global presence, we offer online courses in each country/city. Enroll today and learn from the industry experts.
Does edureka offer Salesforce training and placement assistance?
Yes, we offer Salesforce training with placement assistance for our learners. More than 70% of Edureka Learners have reported changes in job profile (promotion), work location (onsite), lateral transfers, and new job offers. Edureka's certification is well-recognized in the IT industry. It is a testament to the intensive and practical learning you have gone through and the real-life projects you have delivered.
How much does the Salesforce course cost?
Our Salesforce course fees range between 12,000 INR and 30,000 INR, depending on your country. We also occasionally offer good discounts.
What are the other certification courses Edureka offers in Cloud Computing technology?