ITIL Foundation Certification Course | ITIL Foundation Online Training | Edureka

ITIL® Foundation Certification Training


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Why should you take ITIL® Foundation course ?

About the Course

An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design. 

Online self - paced learning

Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You'll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.
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Learning Objectives - In this module, you will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Why ITIL® is the Best Practice, Processes, Functions, definition of IT Service Management, what is service and how it brings value to customers, different type of customers and service providers, different stakeholders.
Learning Objectives - In this module, 'the end in mind' is visualized and provides direction to subsequent lifecycle stages to carry out the guidelines and procedures in delivering the IT services. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Governance, Risks, Budget, strategic Assets, Utility & Warranty, Characteristics of value, are some of the key concepts that is discussed apart from the purpose, objectives, scope of the following processes viz., Service Portfolio Management; Financial Management; Business Relationship Management.
Learning Objectives - In this module, you will get into meticulous details and plans to deliver the service as required by the strategy. A significant document called the Service Design Package (SDP) is prepared in this phase which is then passed onto Service Transition for execution. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Four Ps of Service Design, Service Design Package, Five Aspects of Service Design are covered in this phase. Planning for Availability, Capacity, Continuity, Security, managing suppliers and agreements, design to measure IT services are covered in the relevant processes.
Learning Objectives - In this module, you be guided on managing changes in a controlled manner; build, test & deploy the change into production, control IT assets & effectively make use of data, information, knowledge for decision making. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Different types of changes, CAB meetings, Remediation planning, Configuration Management System, CMDB, DML will be covered through Change Management, Service Asset Configuration Management, Release & Deployment, Service Knowledge Management Processes.
Learning Objectives - In this module, you will be guided on the day to day management of IT Service Operations. This is where the value is seen by the customers and several processes and function activities are measured with the parameters defined in the Service Level Management. This is also a phase where in improvements keep happening to ensure that the services delivered are effective and efficient. This phase is where Strategy, Design & Transition stages are tested. Stability and day-to-day operations are managed the way business wants. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Supplier management, monitoring & measuring operational activities, different types of Events, meaning of Incidents, how are Problem different from Incidents, incident model, problem model, different types of Events and its meaning, Request Fulfilment model, different types of Service Desk, roles of Technical & Application Management.
Learning Objectives - In this module, you will focus on making changes to suit the changing business needs, continually monitor and measure services against the Service Level Management. Proactively look for bringing improvements to the service delivered cost effectively and efficiently. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Vision to Measurement, Critical Success Factors, Key Performance Indicators, Deming's Plan, Do, Check & Act, CSI model & Seven Step Improvement Process.
Learning Objectives - In this module, there will be 2 sets of AXELOS mock exam based on final certification model.
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Course Duration

You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.

Real-life Case Studies

Towards the end of the training, you will be working on a project where you will implement the techniques learnt to visualize and analyze data.

Assignments

Each class has practical assignments which shall be finished before the next class and helps you to apply the concepts taught during the class.

Lifetime Access

You get lifetime access to Learning Management System (LMS) where presentations, quizzes, installation guide & class recordings are there.

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

Certification

edureka certifies you as a ITIL Expert based on the project reviewed by our expert panel.

Forum

We have a community forum for all our customers that further facilitates learning through peer interaction and knowledge sharing.
For your practical work, we will help you setup Edureka's Virtual Machine in your System. This will be a local access for you. The required installation guide is present in LMS.
As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away.
Yes! Soon after enrolling you have lifetime access to the course materials.
Edureka is the largest online education company and lots of recruitment firms contacts us for our students profiles from time to time. Since there is a big demand for this skill, we help our certified students get connected to prospective employers. We also help our customers prepare their resumes, work on real life projects and provide assistance for interview preparation. Having said that, please understand that we don't guarantee any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.
You can pay by Credit Card, Debit Card or NetBanking from all the leading banks. We use a CCAvenue Payment Gateway. For USD payment, you can pay by Paypal. We also have EMI options available.
You can give us a CALL at +91 88808 62004/1800 275 9730 (US Tollfree Number) OR email at sales@edureka.co
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