PowerBI app is hanging showing Building your app

Question

We built some reports and published them in a PowerBI app. This all worked fine until recently.

If we go to the app (link https://app.powerbi.com/groups/me/apps/[GUID]), all we see is a spinner "Building your app ..." that never ends.

If we go to a report in the app (link https://app.powerbi.com/groups/me/apps/[GUID]/reports/[ANOTHERGUID], all is fine, the report shows as expected.

We'd like to know what we can do to fix this (already played with licenses and republishing to smaller audience)

Answer 1

Upgrade to v2 if you haven't done so already. After the workspace upgrade, another app began to function properly. If your app is still not working, try unpublishing it and then republishing it to see if it loads. Create a support ticket with Microsoft if it continues to not load.

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