Hi Apeksha, in Queue Management there re mainly 4 status for every process/job:
Pending/Deferred: Items which are still to be worked have this state. The items are selected for working by the ‘Get Next’ action in the order specified by the position of the item. If an item is deferred, it will not be selected for working until the deferral date/time is reached.
Locked: Items which have been selected for work and are still being worked are in this state. Locked state prevents them from being selected twice from the queue by more than one session and can be unlocked within the list.
Completed: Completed work items have been worked successfully to completion and they require no further
attention. These items can be deleted from the queue as required.
Exception: Exception items have been selected for working, but have not been worked to completion. This may be due to a case being unsuitable for work by the process that worked it, or due to an error encountered in the session while working the case. These items can be deleted or, if there are no pending or completed attempts, a new retry of the item can be forced
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