How would you handle an unresponsive key stakeholder

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Key stakeholders play a critical role in decision-making and project progression. When a key stakeholder becomes unresponsive, it can lead to delays and misaligned objectives. How can we effectively manage such situations to keep the project on track?
Jan 15 in PMP by Hoor
• 4,670 points
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1 answer to this question.

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If a key stakeholder goes unresponsive, here’s how to handle it:

  1. Send a Friendly Reminder: Politely nudge them, highlighting the importance of their input for the project’s progress.
  2. Revisit Expectations: Remind them of the communication timelines you agreed on at the start.
  3. Share Updates: Show them how their feedback is needed by sharing the current project status and where they’re needed.
  4. Escalate Gently: If still no response, escalate to a higher-level stakeholder while keeping it professional.
  5. Offer Alternatives: Suggest delegating decisions if they’re overwhelmed or need to pass it on.
  6. Make Decisions: If it’s urgent, make decisions based on available data and consult others if necessary.
  7. Set Regular Check-ins: Once you reconnect, set up regular check-ins to avoid future delays.
answered Jan 20 by Sonia

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