Salesforce API How to identify a Case from an email reference code Ref Ref

0 votes

1

I'm writing a Windows service that will poll my IMAP4 inbox for emails from clients and create new Cases in Salesforce based on them.

Sometimes emails come in with a Case reference code in the subject. Ex: "[ ref:00FFwxyz.500FFJJS5:ref ]". I'd like to assign such emails to the existing Case identified by the code rather than create a new one.

My questions is: Is there a definitive formula for extracting a unique Case identifier from the ref code? 

Apr 5, 2022 in SalesForce by surbhi
• 3,820 points
740 views

No answer to this question. Be the first to respond.

Your answer

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.

Related Questions In SalesForce

0 votes
1 answer
0 votes
1 answer

How do i get all values from a global pick list in salesforce using REST Api?

Since API 39.0 it is possible to ...READ MORE

answered Mar 17, 2022 in SalesForce by CoolCoder
• 4,420 points
6,931 views
0 votes
0 answers

Salesforce Test Class - System.NullPointerException: Attempt to de-reference a null object

Salesforce Test Class - Facing - System.NullPointerException: ...READ MORE

Mar 1, 2022 in SalesForce by surbhi
• 3,820 points
2,053 views
0 votes
0 answers

How to take test.salesforce.com while deployment as salesforce login url for api connection logic app?

In logic app i'm using salesforce connector after deployment ...READ MORE

Mar 1, 2022 in SalesForce by surbhi
• 3,820 points
1,013 views
0 votes
1 answer

Salesforce Test Class - System.NullPointerException: Attempt to de-reference a null object

Because testAccount.account is never set, it is ...READ MORE

answered Mar 2, 2022 in SalesForce by surbhi
• 3,820 points
2,824 views
0 votes
1 answer

How to take test.salesforce.com while deployment as salesforce login url for api connection logic app?

you are not passing the parameterValues, use ...READ MORE

answered Mar 2, 2022 in SalesForce by surbhi
• 3,820 points
920 views
+2 votes
2 answers

Salesforce Interview questions

Here are some questions very important for ...READ MORE

answered Jan 11, 2019 in Career Counselling by Suresh
• 720 points
3,292 views
0 votes
1 answer

How to connect to salesforce from tableau?

Hi, follow these steps to connect to Salesforce: 1. ...READ MORE

answered Mar 25, 2019 in Tableau by Cherukuri
• 33,030 points
995 views
0 votes
1 answer

Power BI - Salesforce

Hi, Follow below steps: 1. Go to Data source. 2. ...READ MORE

answered Mar 25, 2019 in Power BI by Cherukuri
• 33,030 points
676 views
0 votes
2 answers

What is the best training for Salesforce ADM-201 Exam?

Hi @Vardhan, I took Edureka's Salesforce Online Training, ...READ MORE

answered Jun 3, 2021 in Others by Jaya
• 140 points

edited Dec 22, 2021 by Soumya 693 views
webinar REGISTER FOR FREE WEBINAR X
REGISTER NOW
webinar_success Thank you for registering Join Edureka Meetup community for 100+ Free Webinars each month JOIN MEETUP GROUP