The CD-ROM drive may not work if the operating system does assign the correct driver. Since VMware Tools cannot be installed without a CD-ROM drive, the incorrect network driver is also assigned to the NIC.
To resolve this issue, you must assign the correct driver.
To assign the correct driver:
- Select the VM in the inventory
- Right click on the VM and select Edit Settings
select add a new device and select the CD-ROM under Disk, Driver and storage
- once completed again right click on the VM and select Guest --> install vmware tools