How is a chatbot different from robotic process automation?

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Hi!!

Can someone tell me the difference between chatbot and RPA?
Dec 27, 2018 in RPA by CodingByHeart77
• 3,680 points
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1 answer to this question.

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The difference between a chatbot and an RPA engine is similar to a difference between a mouse and a mammoth. By the names,

ChatBot – A bot programmed to chat with a user (human) like a human. Possibly to recommend pre-learned resolution to a particular problem that user faces or to take a request and instruct backend systems to provision a request.

RPA (Robotic Process Automation) – A bot programmed to automate a manual business process of executing a task or an activity within a business function. A business function can be like HR/Finance/Procurement etc. A chatbot can be a medium to feed an input into an RPA engine but cannot replicate the features of an RPA engine.

answered Dec 27, 2018 by DataKing99
• 8,100 points

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