ServiceNow Training | ServiceNow Admin Certification | Edureka

ServiceNow Admin Certification Training

This Training will help you develop the skills and essential knowledge necessary to pass the ServiceNow System Administrator Certification Exam. You will learn to manage the configuration, implementation and maintenance of the ServiceNow system while doing a deep dive on concepts like User Administration, Data Management & Reporting, Automation Platform, Orchestration, Asset Management, Service Catalog using real time case studies.

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Why this course ?

  • Bupa, GE Capital, Intuit, KPMG, NetApp, NHS, RBS, Redhat, Siemens & many other MNC's worldwide use ServiceNow across industries
  • ServiceNow leads the Gartner Magic Quadrant for IT Service Support Management Tools
  • Average salary of ServiceNow Certified System Administrator is $85k -
  • 208 + satisfied learners. Reviews

Instructor-led live online classes


Sat - Sun ( 3 Weeks )
10:00 AM - 01:00 PM ( EST )

Early Bird Offer


Fri - Sat ( 3 Weeks )
09:30 PM - 12:30 AM ( EST )
10% Off
10% Off till 17-Dec

Edureka For Business

Train your employees with exclusive batches and offers and track your employee's progress with our weekly progress report.

Instructor-led Sessions

18 Hours of Online Live Instructor-Led Classes. Weekend Class : 6 sessions of 3 hours each.

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various ServiceNow concepts.


Each class will be followed by practical assignments which will aggregate to minimum 20 hours.

Lifetime Access

You get lifetime access to Learning Management System (LMS) where presentations, quizzes, installation guide & class recordings are there.

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.


Towards the end of the course, you will be working on a project. Edureka certifies you as an ServiceNow System Administrator Specialist based on the project.


We have a community forum for all our customers that further facilitates learning through peer interaction and knowledge sharing.

Edureka's ‘ServiceNow System Administration’ Training is designed for IT professionals and System Administrators who are new to the ServiceNow ecosystem. In this training, you will learn to implement various system administration functions, configure and perform fundamental administration tasks. You will:

  • Perform core configuration tasks and understand User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Understanding basics of ServiceNow table structuring, its relationships and administration
  • Learn administration of users and basics of application security
  • Learn important concepts of Configuration management database (CMDB) in ServiceNow
  • Import sets and update sets
  • Create workflow activities and approvals
  • Understand knowledge base and ServiceNow service catalog
  • Configure alerts and notifications
  • Generate reports
  • Configure SLAs
  • Learn how to customize and perform branding of instance
  • Using the social features in ServiceNow

ServiceNow System Administration Certification Training will make you an expert in the concepts related to Administration of ServiceNow. This course will help you to pass ServiceNow System Administration Certification Exam, and acts as a pre-requisite for Advanced ServiceNow Certifications.

After completion of this training you will be able to:

  • Prepare to pass easily for ServiceNow System Administration Certification Exam
  • Overview of ServiceNow system and User Interface
  • Understand User Administration
  • Understand the data and information structure in ServiceNow and learn how to report it
  • Implement and learn concepts of Self-Service and Automation
  • Administer Core Applications of ServiceNow
  • Configure and Maintain ServiceNow through Update Sets and Upgrades
  • Understanding basic concepts of performance troubleshooting

This ServiceNow Admin training is designed for the IT professionals who want to pursue a career in Cloud Computing and become ServiceNow Administrator. This ServiceNow course is a best fit for:

  • Professionals who are working or want to work in Cloud Computing platform
  • Functional consultants who are looking to switch to ServiceNow
  • Freshers who want to start their career in Cloud computing
  • Developers who have experience in C#, Java, JavaScript
There are no specific prerequisites for participating in ServiceNow Admin training. Any professional who has an understanding of IT Service Management can join this training. There is no programming knowledge needed and no prior ServiceNow Admin experience required.
The system requirements include Minimum 4 GB RAM, i3 processor or above, 20 GB HDD.
For executing the practicals you will be creating a personal developer instance of ServiceNow to do the hands-on exercises related to the topics. The step-wise guide for “ServiceNow Account Creation” will be available in the LMS and edureka's support team will assist you.

Project: Expense Management

Industry: Finance

Problem Statement: A company needs an ‘Expense Manager Application’, which can help them to keep the records of all the expenses of their clients.

Actions to be preformed:

  • Create an Expense Manager Application
  • Create an Expense Reports table
  • Create an "Expense Line Item” table which extends the previous table
  • Configure the layout for the "Expense Report" table/form and display the fields that are to be displayed to every user
  • Configure the layout for the " Expense Line Item" table/form and display the fields that are to be displayed to every user
  • Configure the List control
  • Configure “List Calculation” to sum Cost
  • Create a workflow with Email Notifications and create Template for expense is Approved/Rejected which will be sent to Submitter
  • For Application Security, users which has ITIL role only can access the Application
  • Generate the report for the Expense line item for each Category value which will provide total for each Category and share it to the Homepage Dashboard or Self-Service Dashboard
  • Create a Search module for a user. The user should be able to search a record from table. Name this module as “Search Expense Line Item Category Records”
  • Use Record producer to the “Expense Line Item” form
  • Add the record producer to the "Service Catalogue” & “Can we help you?" category

Goal: In this module, you will be introduced to ServiceNow platform and its UI essentials.


Learning Domain: System Information Architecture

  • Understanding core ITIL principals
  • Customize your instance by personalizing lists, filters and forms
  • Understand Service Now product features
  • Design and Implementation of Service Now Integrations

Objectives: Upon completing this module, you should be able to:

  • Explain Cloud Services and Deployment Models
  • Explain ServiceNow platform
  • Know about the various release and customers
  • Understand Architecture of ServiceNow Platform
  • Understand ServiceNow Basics
  • Understand UI and its elements
  • Understand Lists and Forms
  • Configure Navigation and Search
  • Understand about plugins and how to activate them


  • Introduction to ITSM
  • Introduction & Overview of ServiceNow
  • Release
  • Architecture
  • Integrations
  • Login and User Interface
  • How to Configure Navigation
  • What are Search and Branding options
  • How to Manage Lists and Forms
  • Explore Filters, Breadcrumbs and Search functionality
  • Plugins

Practicals Covered:

  • UI Essentials: Configure Navigation, Favorites, Search, UI, branding and personalizing instances
  • Configuration Essentials: Manage Lists, Filters, Forms, Breadcrumbs and plugins
  • User Impersonate

Goal: In this module, you will learn the tasks involved in user administration.


Learning Domain: Administer Users and Define Application Security

  • Administration and customizations
  • Create a chat room
  • Manage user accounts, groups, and roles
  • Personalize and create forms and fields for the various roles and groups to target company requirements
  • Administrate the system
  • Add users, groups and roles
  • Perform day to day support, administration of the ServiceNow platform including configuration, integrations and administration

Objectives: At the end of this module, you should be able to:

  • Understand How to Create a user
  • Use the different elements of user form
  • Understand LDAP and SSO
  • Understand how to Grant a role to user
  • Understand How to Create a group and adding members to the group
  • Understand the admin roles and create a custom role
  • Understand the role of delegate


  • User data and Authentication of users
  • Adding users and Groups
  • Roles & Commonly provided Roles
  • About Admin roles
  • Testing and creating Assignment Rule

Practicals Covered:

  • User Administration: Add Users, add new Group automatically associated with New User Record, Assign Roles to a Group, Add Users to new Groups, Create and test New Assignment Rule

Goal: In this module, you will learn how to manage data with tables and create custom applications with the app creator. You will also learn to work with import sets and add configuration items (CIs) to the CMDB.


Learning Domain: Monitor, Communicate, and Report on Activity

  • Import data, apply update sets, activate plugins, and build reports, gauges and homepages
  • Create new Service Now tables, applications, and modules
  • CMDB Configuration and management
  • Reporting and dashboard configuration
  • Develop, configure and improve core and custom applications
  • Create new applications and new modules to establish an information hierarchy
  • Move data in and out of an instance using import sets and transform maps
  • Define reports
  • Reporting and dashboard configuration

Objectives: At the end of this module, you should be able to:

  • Explain Tables in ServiceNow
  • Create a Custom Application on the Now platform
  • Create Reports
  • Import data sets
  • Understand Transform Maps
  • Understand CMDB
  • Explain Dependency Views
  • Understand ITSM


  • Database and ServiceNow Tables
  • Table relationships and administration
  • Applications and Modules
  • Import Sets
  • Data Sources and Transform Maps
  • CMDB, Cis and the ServiceNow tables
  • Reporting application and capabilities
  • Running Reporting

Practicals Covered:

  • Tables: Create new table, Applications and Modules
  • Import Sets: Import Sets, Data Sources and Transform Maps
  • CMDB: Add and Map Cis
  • Reporting: Configure and run Reports

Goal:In this module, you will understand key ServiceNow platform applications. This module will teach you to perform workflow activities and administration. It will also teach you to create and apply SLAs.


Learning Domain: Monitor, Communicate, and Report on Activity, Implement Self-Service and Automation

  • Create new Service Now elements, including workflow, service catalog items, SLAs, tables, applications, and modules
  • Control system access and data security Configure reports, notifications, approvals
  • Familiarity with SLAs, CMDB
  • Configuration of Knowledgebase
  • Configuration of Service Catalog
  • Implement and maintain custom forms/workflows
  • Developing and implementing workflows, system configuration, troubleshooting and providing support with existing process implementations
  • Build workflows using Workflow editor
  • Interact with the ServiceNow Knowledge Base for company use
  • Fulfil ESS user requests using Service Catalog to create items and record producers, variables, and workflows
  • Use workflows to manage processes and meet Business Requirements

Objectives: At the end of this module, you should able to:

  • Understand Service Catalog
  • Analyze and define Workflows
  • Add Record Producers
  • Explain SLA Definitions
  • Understand Knowledge Management


  • Knowledge Management
  • Knowledge Base architecture & Security
  • Service Catalog
  • Major Components of Service Catalog
  • Maintaining Catalog Items and Variables
  • Record Producers and Order Guides
  • Workflow states, Activities, conditions and stages
  • Approvals
  • Define and Configure SLA Definitions

Practical's Covered:

  • Knowledge Base: Creating Knowledge Base Article
  • Service Catalog: Creating Service Catalog Items and adding variables
  • Workflows: Workflow Activities and Approvals
  • SLAs: Defining an SLA for Catalog Requests

Goal: In this module, you will learn UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts. It will also teach you to configure Application Security and work with Events as well as Notifications.


Learning Domain: Monitor, Communicate, and Report on Activity, Implement Self-Service and Automation

  • Configure the UI Administer tables, fields, relationships, and metadata
  • Perform ServiceNow administration tasks for access, group roles, and managing the ServiceNow implementation
  • Configure alerts and notifications
  • Create an Access Control Rule (ACL)
  • Hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages etc
  • Configuring, administering and scripting the ServiceNow
  • Create and configure Business Rules, UI Policies, UI Actions and Client Scripts, Notifications, UI Macros

Objectives: At the end of this Module, you should be able to:

  • Manage and create UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts
  • Provide access to Applications and Modules for a specified role
  • Create an Access Control Rule to allow record Read Access
  • Create an Access Control Rule to restrict column Read Access
  • Create a Notification based upon a Business Rule
  • Create and configure email notifications


  • Client Side and Server Side – An architecture overview
  • UI Policy & Data Policy
  • UI Action
  • Business Rules, Client Scripts
  • Access Overview – Levels of security
  • ACLs and High Security Settings
  • Events, Notifications and Logs

Practical's Covered:

  • Policies and Interactions: UI Policies, Data Policies, UI Actions, Business Rules
  • Application Security: Application and Module Access for a specified role, creating an Access Control Rule like Read Access, Create an Access Control Rule to restrict column Read Access
  • Notifications: Notifications based upon a Business Rule, sending an email notification

Goal: In this module, you will learn to create and apply update sets. This module will teach you performance statistics and how to upgrade process and use the collaboration capabilities.


Learning Domain: Configure and Maintain ServiceNow through Update Sets and Upgrades

  • Create and use update sets to facilitate moving customizations between systems
  • Perform installation and testing of ServiceNow updates and new releases
  • Monitor health, usage and overall compliance of ServiceNow and its applications

Objectives: At the end of this module, you should be able to:

  • How to create and access Update Sets
  • Explain interactions between Instances
  • Understand ServiceNow Release Cycle
  • Track History Upgrade Sets


  • Update Set
  • Update Set capture and update set processes
  • ServiceNow Release Cycle
  • Notifications
  • Performance components and stats

Practical's Covered:

  • Update Sets
  • Upgrades and Performance
You will never miss a lecture at Edureka! You can choose either of the two options:
  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.
We do provide placement assistance by routing relevant job opportunities to you as and when they come up. To get notified on relevant opportunities, it is important that you fill out your profile details.

It is important to attend classes and complete assignments. Course completion is an important criterion based on which we screen profiles of learners interested in a particular job. Also, before your profile is shared with prospective employers, you will have to go through an internal assessment by edureka. So it is important to be well versed with the course concepts to become eligible for placement opportunities.
We have limited number of participants in a live session to maintain the Quality Standards. So, unfortunately participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.
All the instructors at edureka are practitioners from the Industry with minimum 10-12 yrs of relevant IT experience. They are subject matter experts and are trained by edureka for providing an awesome learning experience to the participants.
Just give us a CALL at +91 90660 20866/1844 230 6365 (US Tollfree Number) OR email at

  • Once you are successfully through the project (Reviewed by a edureka expert), you will be awarded with edureka’s ServiceNow System Administrator Certificate.
  • edureka certification has industry recognition and we are the preferred training partner for many MNCs e.g.Cisco, Ford, Mphasis, Nokia, Wipro, Accenture, IBM, Philips, Citi, Ford, Mindtree, BNYMellon etc. Please be assured.


ServiceNow Admin Certification Training