ITIL^® Service Transition Certification Training

ITIL^® is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL^® practices helps deliver IT Services effectively and efficiently, thereby delivering Value to Customers. 

Edureka is a globally recognized brand of Brain4ce Education Solutions, an Accredited Training Organization(ATO) registered with Peoplecert.

ITIL^® is a most sought after certification that that holds global recognition. ITIL^® offers three levels of certification.

i.  Foundation level 

ii.  Intermediate

iii. Managing Across LifeCycle (MALC). 

The Intermediate level has 2 streams called - Service Life Cycle (SLC) and Service Capabilities (SC). 

The SLC stream comprises of five modules. They are :

1. Service Strategy 

2. Service Design 

3. Service Transition 

4. Service Operations 

5. Continual Service Operations 

The Capability Stream comprises of 4 modules. They are:

1. Planning Protection & Optimization (PPO) 

2. Operational Support Analysis (OSA)

3. Release Control & Validation (RCV) and 

4. Service Offering and Agreements(SOA) 

Participants successfully passing Foundation examination will earn 2 credits. This is a prerequisite to pursue Intermediate level. Successfully passing SLC stream modules will fetch 3 credits each and 4 credits each for Capability stream. A minimum of 17 credits is required if the participant has to take the MALC examination. Passing MALC will lead to becoming an ITIL^® Expert. ITIL^® Master is the next and highest qualification. For this, the prerequisite is ITIL^® Expert qualification. 

Professionals who are certified in ITIL Foundation v3 or ITIL 2011 Edition or ITIL v2 with a ITIL Foundation v2 Bridge.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: Introduction to Service Transition; Service Transition Principles; Service Transition Process; Managing People through Service Transition; Technology Considerations; Implementing Service Transition; Challenges, Critical Success Factors & Risks.

This course is designed for individuals who require a basic understanding of the ITIL^® framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working within an organization that have adopted ITIL^®, they need to be informed about and thereafter contribute to an ongoing service improvement program. CIOs, IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners can take this course along with Chief information officers (CIOs), Chief technology officers (CTOs), IT Managers, IT Service Designers, IT Architects, Team Leaders, IT Consultants, IT Security Managers, IT Audit Managers, Individuals seeking to become an ITIL Expert or ITIL Master, Individuals serious in getting into Management Level.

ITIL^® certification in Service Transition is for candidates wanting to understand how ITIL^® framework can help them deliver IT services effectively and efficiently to the customers. To gain a basic understanding of the ITIL^® framework and how it may be used to enhance the quality of IT service management within an organization. 

Benefits: Certification in ITIL^® has helped many move up in their career- from Technical to getting into Management level. It also has opened opportunities in the areas of training, consultancy and has greatly helped understanding the customer requirement to deliver IT services effectively and efficiently.

Anyone working in an IT service delivery, service management or service desk environment or where IT services are a core competency can take this course. Knowledge in IT is sufficient for the Foundation course. ITIL^® Foundation certification is prerequisite to intermediate course. For MALC, 17 ITIL^® credits is a prerequisite.

There will be several exercises done during the training. This will call for involvement of all the participants. They should discuss among each other, work as a team and then present it. This reinforces learning. Trainer will also present Real Life Industry Examples.

Learning Objectives - In this module, you will focus on introduction of the service transition and its core concepts.

Topics - Purpose & Goal of Service Transition, Scope of Service Transition, Value to Business, Context of Service Transition in relation to all other lifecycle stages.

Learning Objectives - In this module, you will learn about the knowledge, interpretation and analysis of service transition principles along with best practices for effective service transition. 

Topics - Knowledge, Interpretation & Analysis of Service Transition, Best practices for effective transition, Service Transition inputs & outputs for effective transition, Service Transition Performance & Typical metrics.

Learning Objectives - In this module, you will learn about the managerial & supervisory aspects of ITIL processes covered in the service transition stage (but excludes day-to-day operation of process which is covered in RCV-capability module. Understanding the Purpose, Scope & Objective of each service transition process and they generate value

Topics - Managerial & Supervisory aspects of ITIL Processes in the service transition stage, Purpose & Objective of different service transition process.

Learning Objectives - In this module, you will be introduced to a high level view of the communication and stakeholder management activities. The topics include managing communication, commitment, organizational change and stakeholder change.

Topics - Managing Communication, Commitment & Understanding changes in terms of organizational & stakeholder aspects.

Learning Objectives - In this module, you will get to understand roles and responsibilities and organizational structure that are appropriate with service transition. Service Transition roles and responsibilities are reviewed along with organizational context of service transition

Topics -  Roles & Responsibilities and organizational structure for service transition based on organizational context of service transition.

Learning Objectives - In this module, you will understand the technology considerations of service transition. The technology role is explored, as well as how it should be “designed in“ and mechanisms for maintaining and maximizing benefits from the technology.

Topics - Technology considerations of service transition, design & mechanism for maximizing benefit from the technology.

Learning Objectives - In this module, you will understand the implementation and improvement of service transition in an organization.

Topics - Implementation & Improvement of service transition

Learning Objectives - In this module, you will be able to understand the challenges, critical success factors(CSF) facing transition and how risk mitigation contributes to service transition.

Topics - CSF facing transition, Risk Mitigation to service transition.

At the end of your course, you will work on a real time Project. You will receive a Problem Statement along with a dataset to work. Once you are successfully through with the project (reviewed by an expert), you will be awarded a certificate with a performance based grading. If your project is not approved in 1st attempt, you can take additional assistance to understand the concepts better and reattempt the Project free of cost.