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ITIL^® Service Transition Certification Training

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This qualification provides a complete overview of service transition including all its related activities such as ensuring effective service transition & improving service transition in an organization.

Watch the re-run of previous class

About ITIL®

ITIL® is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL® practices helps deliver IT Services effectively and efficiently, thereby delivering Value to Customers.

Edureka is a globally recognized brand of Brain4ce Education Solutions, an Accredited Training Organization(ATO) registered with Peoplecert.

ITIL^® Progression & Prerequisites

ITIL® is a most sought after certification that that holds global recognition. ITIL® offers three levels of certification.

i. Foundation level

ii. Intermediate

iii. Managing Across LifeCycle (MALC).

The Intermediate level has 2 streams called - Service Life Cycle (SLC) and Service Capabilities (SC).

The SLC stream comprises of five modules. They are :

1. Service Strategy

2. Service Design

3. Service Transition

4. Service Operations

5. Continual Service Operations

The Capability Stream comprises of 4 modules. They are:

1. Planning Protection & Optimization (PPO)

2. Operational Support Analysis (OSA)

3. Release Control & Validation (RCV) and

4. Service Offering and Agreements(SOA)

Participants successfully passing Foundation examination will earn 2 credits. This is a prerequisite to pursue Intermediate level. Successfully passing SLC stream modules will fetch 3 credits each and 4 credits each for Capability stream. A minimum of 17 credits is required if the participant has to take the MALC examination. Passing MALC will lead to becoming an ITIL® Expert. ITIL® Master is the next and highest qualification. For this, the prerequisite is ITIL® Expert qualification.

Professionals who are certified in ITIL Foundation v3 or ITIL 2011 Edition or ITIL v2 with a ITIL Foundation v2 Bridge.

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: Introduction to Service Transition; Service Transition Principles; Service Transition Process; Managing People through Service Transition; Technology Considerations; Implementing Service Transition; Challenges, Critical Success Factors & Risks.

Who should go for this course?

This course is designed for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working within an organization that have adopted ITIL®, they need to be informed about and thereafter contribute to an ongoing service improvement program. CIOs, IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners can take this course along with Chief information officers (CIOs), Chief technology officers (CTOs), IT Managers, IT Service Designers, IT Architects, Team Leaders, IT Consultants, IT Security Managers, IT Audit Managers, Individuals seeking to become an ITIL Expert or ITIL Master, Individuals serious in getting into Management Level.

Why learn ITIL Service Transition?

ITIL® certification in Service Transition is for candidates wanting to understand how ITIL® framework can help them deliver IT services effectively and efficiently to the customers. To gain a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

Benefits: Certification in ITIL® has helped many move up in their career- from Technical to getting into Management level. It also has opened opportunities in the areas of training, consultancy and has greatly helped understanding the customer requirement to deliver IT services effectively and efficiently.

Prerequisites

Anyone working in an IT service delivery, service management or service desk environment or where IT services are a core competency can take this course. Knowledge in IT is sufficient for the Foundation course. ITIL® Foundation certification is prerequisite to intermediate course. For MALC, 17 ITIL® credits is a prerequisite.

Which Case-Studies will be a part of the Course?

There will be several exercises done during the training. This will call for involvement of all the participants. They should discuss among each other, work as a team and then present it. This reinforces learning. Trainer will also present Real Life Industry Examples.

1. Introduction to Service Transition

Learning Objectives - In this module, you will focus on introduction of the service transition and its core concepts.

Topics - Purpose & Goal of Service Transition, Scope of Service Transition, Value to Business, Context of Service Transition in relation to all other lifecycle stages.

2. Service Transition Principles

Learning Objectives - In this module, you will learn about the knowledge, interpretation and analysis of service transition principles along with best practices for effective service transition.

Topics - Knowledge, Interpretation & Analysis of Service Transition, Best practices for effective transition, Service Transition inputs & outputs for effective transition, Service Transition Performance & Typical metrics.

3. Service Transition Process

Learning Objectives - In this module, you will learn about the managerial & supervisory aspects of ITIL processes covered in the service transition stage (but excludes day-to-day operation of process which is covered in RCV-capability module. Understanding the Purpose, Scope & Objective of each service transition process and they generate value

Topics - Managerial & Supervisory aspects of ITIL Processes in the service transition stage, Purpose & Objective of different service transition process.

4. Managing People through Service Transition

Learning Objectives - In this module, you will be introduced to a high level view of the communication and stakeholder management activities. The topics include managing communication, commitment, organizational change and stakeholder change.

Topics - Managing Communication, Commitment & Understanding changes in terms of organizational & stakeholder aspects.

5. Organizing for Service Transition

Learning Objectives - In this module, you will get to understand roles and responsibilities and organizational structure that are appropriate with service transition. Service Transition roles and responsibilities are reviewed along with organizational context of service transition

Topics - Roles & Responsibilities and organizational structure for service transition based on organizational context of service transition.

6. Technology Considerations

Learning Objectives - In this module, you will understand the technology considerations of service transition. The technology role is explored, as well as how it should be “designed in“ and mechanisms for maintaining and maximizing benefits from the technology.

Topics - Technology considerations of service transition, design & mechanism for maximizing benefit from the technology.

7. Implementing Service Transition

Learning Objectives - In this module, you will understand the implementation and improvement of service transition in an organization.

Topics - Implementation & Improvement of service transition

8. Challenges, Critical Success Factors and Risks

Learning Objectives - In this module, you will be able to understand the challenges, critical success factors(CSF) facing transition and how risk mitigation contributes to service transition.

Topics - CSF facing transition, Risk Mitigation to service transition.

How will I execute the Practicals?

For your practical work, we will help you setup Edureka's Virtual Machine in your System. This will be a local access for you. The required installation guide is present in LMS.

How soon after Signing up would I get access to the Learning Content?

As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away.

Is the course material accessible to the students even after the course training is over?

Yes! Soon after enrolling you have lifetime access to the course materials.

Do you provide placement assistance?

Edureka is the largest online education company and lots of recruitment firms contacts us for our students profiles from time to time. Since there is a big demand for this skill, we help our certified students get connected to prospective employers. We also help our customers prepare their resumes, work on real life projects and provide assistance for interview preparation. Having said that, please understand that we don't guarantee any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.

Are there Pre-requisites for learning this course?

This is a simple scripting language and thus there is no need for any knowledge in Java

What are the payment options?

You can pay by Credit Card, Debit Card or NetBanking from all the leading banks. We use a CCAvenue Payment Gateway. For USD payment, you can pay by Paypal. We also have EMI options available.

What if I have more queries?

You can give us a CALL at +91 88808 62004/1800 275 9730 (US Tollfree Number) OR email at sales@edureka.co

Certification

At the end of your course, you will work on a real time Project. You will receive a Problem Statement along with a dataset to work. Once you are successfully through with the project (reviewed by an expert), you will be awarded a certificate with a performance based grading. If your project is not approved in 1st attempt, you can take additional assistance to understand the concepts better and reattempt the Project free of cost.

Madhusudan Rao S

Senior software consultant at PCS Technical Services, Bengaluru Area, India

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I had attended a couple of demo session with other training institutes before joining Edureka. I can safely say Edureka is one of the best training company. They have good trainers with excellent comm

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Suman Raja

IT Analyst at Tata Consultancy Services Greater Philadelphia Area Information Technology and Services

Follow on Linkedin

Definitely there is no doubt in saying that all the instructors at Edureka are industry experienced and the support staff provides a quick response to the tickets you log whether it be Day or Night. I

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Alexey Starykh

R&D Engineer at IFAS of RWTH. Developer.Aachen University,Germany

Follow on Linkedin

Looks like they want us to think of nothing but learning. I really appreciate this approach. Thank you Edureka Team! I had a nice and fruitful time.

Michael Harkins

Solution Engineer-Open Source Analytics at IBM, former Systems Architect at Hortonworks

Follow on Linkedin

The courses are top rate. The best part is live instruction, with playback. You get all the presentations and labs. Great instructions. But my favorite feature is viewing a previous class. They provid

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Sidhartha Mitra

IBM MDM COE Head @ CTS, Kolkata Area, India

Follow on Linkedin

Edureka has been an unique and fulfilling experience. The course contents are up-to-date and the instructors are industry trained and extremely hard working. The support is always willing to help you

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Contact Us

1844 230 6365 (Toll Free)

+91 90660 20866

Online Self learning USD Change

Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You'll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Course Features

Course Duration : 24 Hrs

You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.

Mock Exam

During the course of the session, the candidates will be exposed to 2 sets of different scenarios & questions from AXELOS sample paper(s) that will be reviewed. This exercise sets up the candidates to prepare for the final certification on Service Transition examination.

Lifetime Access

You will get lifetime access to all the videos,discussion forum and other learning contents inside the Learning Management System.

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Follow on

I had attended a couple of demo session with other training institutes before joining Edureka. I can safely say Edureka is on..

Madhusudan Rao S (Senior software consultant at PCS Technical Services, Bengaluru Area, India...)

Follow on

Definitely there is no doubt in saying that all the instructors at Edureka are industry experienced and the support staff pro..

Suman Raja (IT Analyst at Tata Consultancy Services Greater Philadelphia Area Informati...)

Follow on

Looks like they want us to think of nothing but learning. I really appreciate this approach. Thank you Edureka Team! I had a ..

Alexey Starykh (R&D Engineer at IFAS of RWTH. Developer.Aachen University,Germany...)

Follow on

The courses are top rate. The best part is live instruction, with playback. You get all the presentations and labs. Great ins..

Michael Harkins (Solution Engineer-Open Source Analytics at IBM, former Systems Architect at...)

Follow on

Edureka has been an unique and fulfilling experience. The course contents are up-to-date and the instructors are industry tra..

Contact Us

ITIL® Service Transition Certification Training

This qualification provides a complete overview of service transition including all its related activities such as ensuring effective service transition & improving service transition in an organization.

About ITIL®

ITIL® Progression & Prerequisites

Course Objectives

Who should go for this course?

Why learn ITIL Service Transition?

Prerequisites

Which Case-Studies will be a part of the Course?

1. Introduction to Service Transition

2. Service Transition Principles

3. Service Transition Process

4. Managing People through Service Transition

5. Organizing for Service Transition

6. Technology Considerations

7. Implementing Service Transition

8. Challenges, Critical Success Factors and Risks

How will I execute the Practicals?

How soon after Signing up would I get access to the Learning Content?

Is the course material accessible to the students even after the course training is over?

Do you provide placement assistance?

Are there Pre-requisites for learning this course?

What are the payment options?

What if I have more queries?

Certification

Madhusudan Rao S

Suman Raja

Alexey Starykh

Michael Harkins

Sidhartha Mitra

Contact Us

Country

Currency

Course Features

Course Duration : 24 Hrs

Mock Exam

Lifetime Access

Edureka for Organizations

Madhusudan Rao S (Senior software consultant at PCS Technical Services, Bengaluru Area, India...)

Suman Raja (IT Analyst at Tata Consultancy Services Greater Philadelphia Area Informati...)

Alexey Starykh (R&D Engineer at IFAS of RWTH. Developer.Aachen University,Germany...)

Michael Harkins (Solution Engineer-Open Source Analytics at IBM, former Systems Architect at...)

Sidhartha Mitra (IBM MDM COE Head @ CTS, Kolkata Area, India ...)

ITIL^® Service Transition Certification Training

ITIL^® Progression & Prerequisites