At Dreamforce 2014, the annual jamboree of global Customer Relationship Management (CRM) enthusiasts, Salesforce made a statement which, a year later, is turning the CRM ecosystem on its head. By embracing Internet of Things (IoT), Salesforce has almost completely converted itself into a Software as a Service (SaaS) player, and the focus for the company ever since has been Salesforce1, a consolidated family of cloud services i.e. Salesforce SaaS. This opens up newer avenues for developers and administrators to have better career opportunities around Salesforce.
A recent Business Insider article titled “The Best Skills to Have on a Tech Resume” has rated Salesforce Architect as THE most valued skill in terms of average salaries.
Though it may seem that a SaaS model simplifies the role of an administrator, the truth is that it is more challenging as the scope of work now includes the entire journey from setting up to maintaining to monitoring progress of the Salesforce implementation. The new-age Salesforce administrator should ideally possess an array of skills:
- In-depth understanding of business processes
- Knowledge of the organizational structure and culture to help build relationships with key personnel
- Sound analytical skills; being able to respond quickly changes and identify customizations
- Good project management skills
- Relevant training and certifications
- Training and Certification
The new mobile-first environment Salesforce1, is built on the principle that enterprises – big or small – can be connected with billions of ‘things’ and all of them can be programmed using APIs. More than 200,000 companies have leveraged the Salesforce1 platform, and 2000 companies with global operations have been built solely as mobile as the backbone using Salesforce1. CIOs are constantly innovating and adopting Salesforce1 to maximize investment. A natural offshoot of this trend is increasing jobs and higher need for Salesforce developers and administrators.
Today, it is essential for any CRM specialist to understand various data models, decipher security layers, try out business process automation, create and understand report dashboard, and have in-depth knowledge around various cloud modules.
Edureka has launched a new course on Salesforce Admin and Dev Foundation, that addresses comprehensively, the various facets of admin and developer topics as well as real-life case studies.
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