Quality is something that has to be maintained, irrespective of the size of the project. A project is considered to be successful only if it is able to satisfy all the customer needs and requirements. But how exactly a project manager ensures that his project will produce the desired quality product? Well, this is where Project Quality Management fits in and help in delivering an optimum quality result. Through the medium of this article, I will be giving you a complete insight into how quality management is performed for a project and the processes involved in it.
Below are the topics, I will be covering in this Project Quality Management article:
You may also go through the recording of Project Quality Management where our certified experts in PMP Certification Training have explained the concepts in depth.
Project Quality Management PMBOK® 6 | PMP® Training Video | Edureka
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Project Quality Management
According to PMBOK®Guide – Edition Sixth:
Project quality management is one of the ten Knowledge Areas of the project management framework. This knowledge area is exclusively dedicated to control and manage the quality of the project.
But what exactly does quality mean?
Well, at the most granular level, quality means how accurate a result is to the provided target. In terms of project management, quality means meeting all the customer needs and requirements. Now, project quality often is defined in the following terms:
- Validation: It refers to the assurance that the product meets the agreed-upon needs.
- Verification: It refers to the compliance required to meet project requirements.
- Precision: It refers to the repeatable measures put into tight grouping.
- Accuracy: It refers to the closeness of a measure to the actual value.
- Tolerance: It refers to the window of acceptable results.
Thus, project quality management aims to identify the required project quality, assess and control it, and finally attain the optimum results through specific processes and activities. In order to obtain the desired result, a project manager must take care of the following three key concepts of quality management:
- Customer Satisfaction
- Prevention Over Inspection
- Continuous Improvement
These concepts help in accurately estimating what exactly a customer wants and what he actually needs. Once you have a clear understanding of these, you can effortlessly manage the project quality.
Now, that you are familiar with the various aspects of project quality, the next step will be to implement the project quality management plan. But before stepping into that, you must understand the importance or the benefits of Project Quality Management.
Quality Management Benefits
Below I have listed down a few of the major advantages of having a good project quality management:
- Consistent Products: Quality management helps the companies to improve their products’ reliability, durability along with the performance. This results in more consistent products with the least dissatisfaction rates.
- Increased Efficiency: Quality management doesn’t just ensure the quality of a product. Under the sections like ISO 9001, it also ensures that the project team follows clear communication structures, tasks across all departments and responsibilities. This boosts up employee morale, resulting in enhanced performance and efficiency of the employee.
- Greater Customer Satisfaction: Proper quality management will ensure that the final deliverable meets all the customer requirements and attain their satisfaction. Higher customer satisfaction rates will result in higher revenues, which in turn will set your product apart from its competitors.
- Controls Cost: Various organizations also implement TQM (Total Quality Management) practices that help in identifying the major areas of improvement. Consistent and systematic implementation of TQM results in lower cost expenses and higher profit returns.
- Reduced Risks: With good quality management, the probability of cutting corners also reduces. Thus, the risks of product failure reduce drastically which saves your organization from long term financial losses.
- Ad hoc work Reduction: Since the quality of all the tasks and activities is constantly monitored and their quality factor is more emphasized, the ad hoc tasks that arise due to warranty claims are bound to reduce by a huge number. This helps in delivering the product on time with optimum quality.
Project Quality Management Processes
The project quality management consists of 3 processes, namely:
1. Plan Quality Management
Plan quality management is the first step in the project quality management process. This step generally involves identification of the required quality of the project and its final deliverables and then documenting the minutes of how your project will be meeting them. Plan quality management process will provide a proper path and guidance on how to maintain and verify the quality of the project throughout its lifecycle.
There are various inputs, tools and techniques, and outputs involved in this process which are listed in the table below:
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2. Manage Quality
The second process of project quality management is Manage Quality. In this process, the quality management plan is put into execution in form of executable quality task/ activities. These quality activities incorporate the organization’s various quality policies and standards into the project. The main reason why we perform this is, it helps in increasing the probability of meeting the project quality goals while identifying the problem areas and reasons for poor quality of processes. This process is performed throughout the project management lifecycle and ensures that the processes being performed will suffice the required quality of the project.
Various inputs, tools and techniques, and outputs involved in this process are listed in the table below:
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3. Control Quality
This is the third and final process of project quality management that consistently monitors and records the results of the execution of various quality management activities. It helps in evaluating the project performance and thus ensuring their final deliverables are complete and meets the customer/ stakeholder requirements. Here the control quality process monitors the project outputs for determining whether they are working as they were intended to or not. This process is performed throughout the project while making sure that the project outputs fits perfectly within the organization standards & regulations, customer requirements, and specifications.
Project Control Quality consists of various inputs, tools and techniques, and outputs, which I have listed down in the below table:
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This brings us to the end of this article on project quality management. I hope now you have a clear picture of how quality impacts a project and why its proper management is required. This blog covered just one of Knowledge Areas involved in managing a project. If you wish to learn more about project management or project management certifications, you can check my other articles as well.
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