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What is Managerial Communication? Importance & Key Features

Last updated on May 15,2024 4.7K Views

Managerial communication is essential for effective leadership in any organizational setting. It involves using verbal, written, and nonverbal communication methods to convey messages from leaders to their employees and vice versa. As a leader, it is essential to understand how these different forms of communication can be used effectively to promote understanding, collaboration, and successful outcomes within an organization. 

This article introduces the various aspects of managerial communication, including its importance, components, and techniques for success. Readers will understand why this type of communication is vital for effective management practices and how they can apply it in their work environments.

What Are The Benefits of Managerial Communication?

Managerial communication is critical to the success of any organization. Here are five benefits of effective organizational communication:

  1. Enhanced Productivity: Good communication between managers and employees can increase productivity. When managers communicate expectations and provide feedback, employees are more likely to be motivated to do their best work.
  2. Greater Employee Engagement: Effective communication is also key to engaging employees and keeping them happy in their jobs. When employees feel they are kept in the loop and their ideas are valued, they are more likely to be committed to their work and stay with the company longer.
  3. Improved Customer Service: Managing customer relationships is one of the most critical functions of managerial communication. When customers feel they are being listened to, and their concerns are being addressed, they are more likely to remain loyal and give positive reviews.
  4. Stronger teamwork: Good communication among team members is essential for cohesive teamwork. When team members realize each other’s roles and responsibilities, they can work together more efficiently to achieve common goals.
  5. Greater Innovation: Encouraging open communication among employees can lead to more significant innovation. When employees feel free to share new ideas, managers can tap into a wealth of creativity to improve the company’s bottom line.

Also Read: What is Digital Supply Chain/Supply Chain 4.0?

What is the Importance of Managerial Communication?

Managerial communication is crucial because it allows managers to lead and manage their teams effectively. By communicating effectively, managers can ensure that their team members are working towards the same goals. 

Additionally, managerial communication helps to build trust between managers and their team members. When team members feel like they can trust their manager, they are more likely to be engaged in their work and motivated to do their best.

In the modern workplace, the use of communication software plays a pivotal role in enhancing managerial communication. Tools like communications software from Clerk Chat facilitate seamless and efficient communication between managers and team members. These platforms offer real-time messaging, file sharing, and collaborative features that streamline information flow within the team. By leveraging communication software, managers can ensure timely updates, share important documents, and provide instant feedback, fostering a more connected and informed work environment.

Some key features of effective managerial communication include:

  1. Being clear and concise in your messages: By being clear and concise, your team members understand the instructions.
  2. Listening and responding to feedback: It is essential for managers to actively listen to their team members’ ideas, suggestions and concerns. This will show your team members that you value their input and that their opinions matter. 
  3. Encouraging open dialogue: Creating an environment of open communication between managers and their teams encourages productive conversation and collaboration. 
  4. Adapting your message depending on the audience: When communicating with different groups or individuals, it is essential to tailor your message to resonate with each audience. 
  5. Showing appreciation: Expressing gratitude towards your team members goes a long way in making them feel heard and valued by management. This can help boost morale and engagement among team members, which can lead to better performance down the line. 
  6. Being consistent in communication: Developing a consistent routine for when and how you communicate with your team helps build trust between managers and teams and ensures everyone is kept up-to-date with any changes or updates in company policy or procedure. 
  7. Communicating changes and expectations: Managers must communicate any changes or expectations to their team members as soon as possible. It will prevent any confusion or misunderstanding down the line.
  8. Regularly checking in: Regular check-ins are a great way to keep an open dialogue with your team and make sure they feel supported. It can also help managers stay up-to-date on any potential issues that may arise in the workplace.

Types of Managerial Communication

Interpersonal Communication

Interpersonal communication is a type of managerial communication that focuses on interpersonal relationships between managers and their employees. It involves exchanging ideas, feelings, and information to facilitate collaborative work environments. This kind of communication allows managers to build trust with their staff through genuine dialogue and understanding of individual needs.

By allowing open lines of communication between managers and employees, organizations can foster more vital collaboration at all levels. Additionally, this managerial communication helps identify issues or conflicts that might impact employee morale or productivity so they can be addressed swiftly.

Interpersonal communication encourages understanding, respect, and cooperation among colleagues, ultimately leading to improved performance from everyone involved in the workplace.

Organizational Communication

Organizational communication is critical in ensuring that an organization runs smoothly and efficiently. Organizational communication is a type of managerial communication that involves the flow of information and messages within an organization. It includes formal and informal communication channels, such as face-to-face meetings, emails, memos, and reports.

Good organizational communication can improve employee morale, motivation, and productivity. It can also help to reduce conflict and build better relationships between managers and employees. On the other hand, poor organizational communication can lead to misunderstandings, miscommunication, and frustration.

Managers’ Communication should be open and honest to build trust between managers and employees. They should feel like they are being heard and that their input is valued.

Verbal Communication

When connecting with employees and stakeholders, verbal communication is essential for managers. By using verbal communication, managers can effectively convey expectations and instructions that are clear and concise. It also allows managers to easily answer questions or provide feedback in real-time while allowing them to assess their audience’s understanding of the message they have sent.

Managers must be mindful of how their words may be perceived by others, as well as practice active listening skills; this will ensure effective two-way communication between all parties. Verbal communication is a great way for managers to build relationships with those within the organization so that everyone feels comfortable sharing information and collaborating towards common goals or objectives.

Verbal communication is perhaps the most critical form of managerial communication, as it allows managers to share their thoughts and ideas with employees directly. It also allows for back-and-forth discussion and debate, which can help managers to clarify their thinking and make better decisions. Written communication is also essential, as it records what was said that could be referred back to later.

Body Language

Body language is one of the most important types of communication for managers. It can convey messages, give instructions, and show support or approval. Body language can help build trust and rapport with employees and create a positive work environment when used effectively.

Some vital things to keep in mind when using body language as a form of communication include: maintaining eye contact, using facial expressions to convey emotion, and being aware of your body language. It’s also important to be aware of cultural differences in body language, as what may be seen as positive in one culture could be interpreted as negative in another.

Written Communication

Managerial communication is sharing information and ideas between people in an organization. It is a key part of effective management and helps ensure everyone is on the same page.

There are many different types of managerial communication, but one of the most important is written communication. Written communication is essential for conveying complex information or ideas, and it can be a very efficient way to get everyone on the same page. This can take the form of memos, emails, reports, or even just simple messages.

The key to effective written communication is to be clear and concise. It’s essential to ensure your message is well-organized and easy to read. You also must ensure that you proofread your work before you send it out – there’s nothing worse than sending out a poorly written message!

Lateral Communication

Lateral communication is managerial communication between employees at the same level within an organization. This type of communication can share information and ideas, resolve problems, and make a decision.

Lateral communication is essential because it allows employees to collaborate and work together more effectively. When employees can communicate openly with one another, they can identify potential problems more quickly and find solutions that work better for everyone involved.

Lateral communication can occur in person, by phone, email, or other electronic means. Managers must encourage lateral communication among their employees so that everyone can freely share their ideas and thoughts.

What Are The Barriers to Managerial Communication?

  1. Lack of common language: Employees may come from various parts of the country and may not share a common language. This can make it difficult for managers to communicate effectively with all employees.
  2. Different levels of education: Another barrier to communication is different levels of education among employees. Some employees may have a high school diploma, while others may have a college degree. This can make it difficult for managers to find common ground when communicating with employees.
  3. Different personality types: Another barrier to communication is the different personality types among employees. Some employees may be introverts, while others may be extroverts. This can make it difficult for managers to find a communication that will work for all employees.
  4. Different life experiences: Employees’ different life experiences are another communication barrier. Some employees may have worked in the same industry for their careers, while others may be new. This can make it difficult for managers to find a communication that will work for all employees.
  5. Different cultural backgrounds: Employees’ different cultural backgrounds are another communication barrier. Some employees may come from cultures that value direct communication, while others may come from cultures that value indirect communication. This can make it difficult for managers to find a communication that will work for all employees.
  6. Different generations: Another barrier to communication is different generations among employees. Some employees may be Baby Boomers, while others may be Millennials. This can make it difficult for managers to find a communication that will work for all employees. 

Overall, these six barriers to managerial communication can make it difficult for a manager to communicate effectively with their employees. A manager needs to understand their employees’ different backgrounds and personality types to ensure effective workplace communication.

Skills Required for Effective Managerial Communication

Effective communication is essential for any manager to be successful in their role. Communication allows managers to build relationships with employees, develop strategies and goals, and ensure that tasks are completed on time. It also enables them to foster a work environment where everyone can collaborate and openly discuss challenges or new ideas.

For effective managerial communication, 10 critical skills should be developed: 

  1. Listening Skills: A good listener is an invaluable asset for a manager as they can understand their team members’ needs clearly and offer appropriate advice or guidance when needed. They must also pay close attention to make informed decisions based on what has been discussed during meetings or conversations with staff members. 
  2. Speaking Skills: Managers need excellent speaking skills to effectively communicate their thoughts, ideas, and expectations to others professionally without being too dictatorial or intimidating. This skill requires knowledge of different discourse styles depending on the situation and practicing active listening techniques while speaking with others to ensure understanding from all parties involved in the conversation.
  3. Writing Skills: Good writing skills are necessary for managers because this form of communication often becomes part of official documents such as reports, emails, or memos, which require specific language use; mistakes made here can lead to confusion among other stakeholders. It could stall progress on projects altogether! Therefore managers need to craft written messages before sending them out – both internally within your organization and externally outside stakeholders – making sure information has been accurately conveyed through proper grammar usage/spelling/tone etc.
  4. Interpersonal Communication Skills: Managers need strong interpersonal skills to get along well with people from multiple backgrounds; this includes empathy towards those under them but not letting emotions interfere when decision-making (which is difficult). Additionally, it would help if managers had experience dealing with conflicts between individuals since these situations require problem-solving abilities, which many people do not possess naturally! 
  5. Conflict Resolution Skills: Being able to resolve conflicts quickly and efficiently is essential in any management position – even minor clashes between team members should be addressed promptly before escalating into more significant issues down the line, which may disrupt productivity levels significantly over time due to lack of resolution efforts upfront by leaders/managers at hand! These scenarios call upon professionals who understand how best to address each individual’s point of view while maintaining impartiality throughout proceedings until satisfactory results are achieved.
  6. Negotiation Skills: Negotiation is a key skill for all managers, as it allows them to agree with all parties involved in a dispute or project. It requires tact, patience, and knowing how to read the other person’s body language so that you can recognize when they’re ready to give in or if they’re holding out for more than what’s being offered. This skill takes time and practice but is essential for good managerial communication.
  7. Leadership Skills: Managers need to lead by example and instill trust within their team members to feel comfortable enough to follow instructions or take the initiative when needed. Having strong leadership skills also means motivating employees, which can be done through positive reinforcement and providing rewards when goals are achieved; this will keep morale high and create an atmosphere where productivity levels remain steady throughout projects! 
  8. Assertiveness: Assertiveness is essential because it helps managers convey their message without coming off as too aggressive or passive-aggressive; they must be able to express their opinions clearly while remaining respectful of other people’s views at the same time – this will help ensure that conversations remain on-track and productive. 
  9. Open communications: Managers need to ensure that their lines of communication are always open and that everyone in the team is aware of what’s going on; this will help create a collaborative work environment where people can freely exchange ideas without fear of judgment or reprimand if they make a mistake – this also applies when communicating with external stakeholders as well! 
  10. Emotional Intelligence: This is another key skill for any manager, as being able to understand and regulate one’s emotions (as well as those around them) is essential for any successful organization. This means recognizing different moods or behaviors to provide appropriate support during difficult times or tense situations; this may include listening carefully, speaking calmly, and providing constructive feedback without judgment. 

Effective managerial communication requires a combination of skills, including listening, speaking, writing, interpersonal communication, conflict resolution, negotiation, leaderships, assertiveness, open communication, and emotional intelligence.

Developing these skills will enable managers to foster collaboration and understanding within their teams while ensuring that tasks are completed efficiently and effectively.


In conclusion, managerial communication is a vital part of any effective workplace environment. By understanding its importance and key features, your business will be well on its way to success! By having clear, open lines of communication between managers and employees, businesses can ensure that everyone is working together towards the same goal. It also helps to create trust and respect in the workplace and increase efficiency.

Our Executive Development Programme in General Management is the perfect choice for executives looking to enhance their managerial communication skills. The program provides a comprehensive introduction to the nitty-gritty of managerial communication, from understanding interpersonal dynamics between different players within an organization to developing self-awareness and effective listening techniques. 

Through interactive workshops and group activities, participants will explore concepts such as creating meaningful relationships, setting boundaries, resolving conflicts, and more. With guidance from experienced facilitators and mentors, our program promises an engaging learning process that leads to tangible results in greater clarity with communication strategies. Sign up now for this amazing opportunity!


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